Why This Job is Featured on The SaaS Jobs
This Senior AI & Automation Solutions Partner role stands out in SaaS because it sits at the intersection of product-adjacent operations and applied AI, with remit across Support, Implementation, Sales Engineering, Customer Success, and Finance. The scope signals an organisation treating automation as an operating capability, not a one-off tooling project, and looking to move initiatives from concept through adoption in a matrixed environment.
For a SaaS career, the value is in learning how efficiency and quality improvements are operationalised at scale: workflow mapping, requirements translation, vendor or platform configuration, and measurable outcomes tracking. The emphasis on adoption, enablement, and change management reflects a common challenge in subscription businesses where process consistency directly affects retention, implementation timelines, and support cost-to-serve. Exposure to RPA platforms and AI copilots also builds transferable fluency as SaaS teams standardise automation across functions.
This role fits professionals who enjoy cross-functional delivery leadership and can balance strategic prioritisation with hands-on execution. It will suit someone comfortable navigating multiple stakeholders, turning ambiguous pain points into structured programs, and iterating based on performance feedback. It is especially relevant for operators and solution leaders aiming to deepen expertise in AI-enabled process optimisation within enterprise-grade SaaS contexts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Role Overview:
The Senior AI & Automation Solutions Partner blends strategic oversight with hands-on program execution, accelerating operational efficiency, scalability, and quality across the business.
Operating as a delivery leader, this role owns high-impact initiatives from idea through adoption and partners with leaders across Support, Implementation, Training, Sales Engineering, Customer Success, Product, Finance, and Corporate Operations to identify opportunities, deliver measurable results, and embed automation as a core capability within the organization
Key Responsibilities:
Program Management & Organization:
- Manage assigned AI and Automation initiatives from opportunity assessment through deployment and adoption.
- Maintain clear project plans, timelines, and progress tracking for all AI & Automation initiatives.
- Provide regular updates to stakeholders and ensure alignment with business priorities.
- Engage with operational teams to map workflows, identify automation candidates, and quantify efficiency or accuracy gains.
- Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and aligned to business priorities.
Solution Development:
- Participate in the design and lead the implementation of automation workflows and AI-driven tools
- Partner with technical teams or vendors to configure, test, and deploy solutions.
Cross-Functional Collaboration:
- Engage with business teams to identify pain points and automation opportunities.
- Translate business needs into actionable technical requirements.
- Continuous Improvement: Monitor performance, gather feedback, and iterate on solutions.
- Change Management: Drive adoption through training, documentation, and stakeholder engagement.
- Stay current on emerging AI and automation trends, evaluating new technologies that drive competitive advantage.
- Provide input to Strategic Roadmap creation of AI and Automation initiatives
Qualifications (Must Have's):
- 5+ years of experience leading automation, process optimization, or AI initiatives in a complex or matrixed organization.
- Strong organizational and project management skills.
- Progressive experience with emerging technologies and automation tools (e.g., RPA platforms like UiPath, Power Automate) and AI technologies including but not limited to: Microsoft Copilot, ChatGPT, Claude, Google Gemini, ServiceNow, Salesforce
- Ability to balance strategic thinking with hands-on execution.
- Excellent communication and stakeholder management skills.
- A proactive self-starter with a passion for exploring emerging AI and automation technologies
- Experience with process optimization
- Demonstrated experience in prompt engineering
Preferred Qualifications:
- Experience delivering AI or automation solutions in regulated or enterprise environments
- Familiarity with enterprise AI governance, risk, and compliance considerations
- Experience designing scalable automation frameworks or platforms
- Demonstrated success driving adoption through enablement, training, and change management
- Experience quantifying and communicating business value (ROI, efficiency gains, quality improvements)
- Understanding of Responsible AI principles and best practices
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
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