Why This Job is Featured on The SaaS Jobs
AI Outcomes Manager roles are emerging as SaaS vendors move from shipping AI features to proving measurable business impact. In an enterprise SaaS context, the focus shifts to adoption across multiple departments, aligning stakeholders, and translating platform capabilities into repeatable workflows. This listing stands out because it sits at the intersection of product understanding, executive engagement, and practical prompting, reflecting how AI is being operationalised inside modern SaaS deployments.
For a long-term SaaS career, this kind of role builds a portfolio around outcomes rather than outputs. It develops fluency in use case discovery, change management for new tooling, and stakeholder communication across technical and non-technical groups. The close loop with Product and R&D also creates exposure to how customer signals become roadmap decisions, a transferable skill set across customer success, product, and solutions functions in SaaS.
The role is best suited to professionals who enjoy consultative problem solving and can move between strategic reviews and hands-on workshop work. It fits someone early to mid career who wants customer proximity and a broad view of how AI-enabled SaaS products land in real organisations, particularly those comfortable adapting to different user types and operating with executive sponsors.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 2+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
#LI-Remote
