Why This Job is Featured on The SaaS Jobs
This Customer Success Manager role sits at the intersection of SaaS customer outcomes and performance marketing, anchored in retail media channels like Amazon and Walmart. Within the SaaS ecosystem, that combination is increasingly relevant as platforms differentiate by proving measurable impact, not just product adoption. The remit reflects a product-led service layer where platform expertise and campaign execution reinforce each other for enterprise accounts.
From a career standpoint, the work builds durable SaaS skills in value realization, KPI ownership, and translating data into commercial recommendations. Managing budgets and optimization cycles across marketplaces also develops a strong operating rhythm around experimentation, attribution, and stakeholder reporting, all common in modern SaaS customer success. The emphasis on partnering with Product and Engineering adds exposure to how customer signals influence roadmap decisions, a useful thread for longer-term progression in CS leadership or go-to-market roles.
This position tends to suit professionals who like hands-on ownership and can move between analysis and client-facing communication without losing rigor. It aligns well with those who enjoy structured success planning, executive-level stakeholder management, and being accountable for measurable outcomes in a platform-driven environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Role:
Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients.
The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement. This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.
Based on your years of experience, please only apply to this role (Customer Success Manager), Customer Success Associate Director, or Customer Success Director.
What You’ll Do:
- Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
- Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
- Analyze campaign performance data to identify trends, insights, and actionable recommendations.
- Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
- Collaborate with our internal teams to shape new features
What You’ll Bring:
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 5+ total years of professional work experience
- 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
- Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Experience managing Amazon search marketing budgets in the multi-million dollar range
- Well versed in Bid and Budget management, content optimization, and promotion planning
- An analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills including both oral and written
- Track record of retaining and renewing Enterprise customers in the SaaS space.
Compensation and Benefits:
The typical base pay range for this role across the US is USD: $94,000 - $128,000/per year.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
- Comprehensive medical, vision, and dental coverage
- A 401(k)-retirement plan
- Short & long-term disability insurance
- Life insurance
- Paid parental leave
- Monthly reimbursements for gym, phone, and internet
- 10+ paid company holidays in each calendar year and unlimited PTO
Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
