Why This Job is Featured on The SaaS Jobs
This listing is notable in the SaaS ecosystem because it represents a standing pipeline for sales hiring rather than a single requisition. For a company like PagerDuty, where the product is typically sold into operational and technical stakeholders, the emphasis on consultative selling and executive engagement signals a SaaS motion tied to measurable business outcomes and ongoing adoption, not one-off transactions.
From a career standpoint, the role’s mix of expansion and new logo work maps closely to how modern SaaS revenue teams are structured. Experience balancing account development with prospecting builds transferable skills across subscription businesses, including value articulation, multi-threading within accounts, and disciplined pipeline hygiene. The focus on planning, forecasting, and strategic account plans also aligns with the operational rigor expected in recurring-revenue environments.
This is best suited to sales professionals who prefer structured territory and account work, and who are comfortable navigating longer relationship arcs alongside net-new pursuit. It fits someone building depth in enterprise-style SaaS selling, particularly where stakeholder alignment and ongoing customer outcomes influence renewal and growth.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Interested in being considered for future sales opportunities in the NY Metro area at PagerDuty?
Connect with us here!
We love connecting with Account Executives who have experience growing existing accounts and acquiring new business. Our Account Executives are responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We look for dynamic, consultative sales leaders who understand the nuances of nurturing long-term relationships and winning new business—individuals who thrive in a tech-forward environment and are passionate about delivering impactful solutions.
As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We seek individuals who can build lasting relationships while pursuing strategic growth.
Key Responsibilities:
- Value Selling
Focus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward.
- Account Expansion & Acquisition
Balance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers.
- Strategic Account Development
Develop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends.
- Sales Effectiveness
Establish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients.
- Executive Engagement
Conduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts.
- Sales Execution
Ensure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty.
- Prospecting & New Business Development
Utilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers.
- Planning & Forecasting
Map out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts.
