Why This Job is Featured on The SaaS Jobs
This Forward Deployed Engineer role sits at a common pressure point in modern SaaS: taking a cloud product built for repeatability and making it work reliably inside enterprise constraints. With North positioned as an AI workspace platform, the work reflects how SaaS is evolving toward secure, integrated deployments that must coexist with private cloud and on premises environments, not just public cloud defaults.
For a SaaS career, the long-term value comes from operating at the boundary between product engineering and real customer infrastructure. That typically builds strong instincts around deployment architecture, security expectations, and operational readiness, while also sharpening the ability to translate platform capabilities into workable implementation plans. Experience with Kubernetes, Helm, and CI/CD in customer contexts tends to transfer across infrastructure heavy SaaS, especially as more vendors support hybrid footprints.
This role is best suited for engineers who like owning end to end delivery, from planning through troubleshooting, and who are comfortable collaborating directly with enterprise IT stakeholders. It also fits someone who prefers problem solving in varied environments over working on a single internal stack, and who is motivated by making a platform usable in high consequence production settings.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
About North:
North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.
Why This Role?
This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. Our esteemed clients include industry leaders like RBC, Dell, and LG CNS.
We are seeking engineers who deeply care about customers and want to work at the cutting edge of Agentic AI.
In this role, you will:
Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations
Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime.
You may be a good fit if:
You have experience with and enjoy working directly with customers
You have experience deploying enterprise software in private/hybrid cloud environments
You have proven experience administering production Kubernetes clusters and expertise with Helm
Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control
You have strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization
You excel in fast-paced environments and can execute while priorities and objectives are a moving target
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full-Time Employees at Cohere enjoy these Perks:
🤝 An open and inclusive culture and work environment
🧑💻 Work closely with a team on the cutting edge of AI research
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health
🐣 100% Parental Leave top-up for up to 6 months
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
✈️ 6 weeks of vacation (30 working days!)
