Why This Job is Featured on The SaaS Jobs
This Vice President, Professional Services and Support role stands out because it sits at the intersection of enterprise SaaS delivery and AI-led platform adoption. Coveo operates in a segment where implementation quality, time to value, and ongoing support materially shape renewal outcomes and expansion, making post sales execution a strategic lever rather than a back office function. The remit also reflects a mature SaaS motion, with global scope, partner co delivery, and governance around statements of work and delivery operations.
For a SaaS leader, the career value is in owning the commercial mechanics of services alongside customer outcomes. Managing a services P and L, forecasting, utilization, and margin discipline builds a toolkit that transfers across enterprise SaaS organizations where services must complement subscription revenue without distorting it. The emphasis on cross functional alignment with Sales, Customer Success, Product, and Partners mirrors how modern SaaS companies operationalize customer experience end to end.
This role fits an executive who prefers measurable operating cadence, portfolio oversight, and structured transformation work. It will suit someone comfortable being a customer facing escalation point while also building leadership capacity across a globally distributed organization, particularly where partner enablement is a core part of delivery strategy.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Lead the next phase of Professional Services at Coveo, driving impact for customers, partners, and global growth
Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global reach, and a “One Team” culture, Coveo is primed for its next chapter of growth.
We’re seeking a Vice President of Professional Services & Support to lead our global PS organization through its next phase of transformation. This leader will play a pivotal role in driving customer success, partner enablement, and profitable revenue growth through services.
What You’ll Do
Lead and scale Coveo’s global Professional Services and Support organization, driving world-class delivery, customer satisfaction, and profitable growth aligned with corporate goals.
Define and execute a clear multi-year vision for Professional Services that aligns with Coveo’s corporate strategy, drives customer and partner success, and reinforces our customer-obsessed culture through meaningful onsite engagement
Own the PS P&L, ensuring accurate forecasting, disciplined revenue and margin management, and operational excellence across delivery, resourcing, and financial reporting.
Oversee key operational processes including supporting sales, SOW creation and approval, change request management, and invoicing reviews to ensure rigor, governance, and profitability.
Champion customer and partner success by proactively managing a large portfolio of projects and its escalations, risks, complex implementations, while supporting advisory services and enterprise architecture strategy for strategic customers.
Collaborate cross-functionally with Sales, Account Management, Customer Success, Product, and Partner teams to ensure seamless end-to-end delivery and drive mutual growth across Coveo’s ecosystem.
Establish and scale a Partner Success function within PS, empowering partners through delivery assurance, enablement, certification, and consistent delivery excellence.
Inspire, coach, and develop a high-performing global PS leadership team including Directors, Managers, and Senior Solution Consultants; fostering accountability, growth, and alignment with Coveo’s values.
What You’ll Bring
Proven track record of leadership (15+ years) in Professional Services, Systems Integration, or related post-sales organizations within enterprise SaaS or technology environments.
Strategic and operational excellence, with demonstrated success managing Project Portfolios, P&L, forecasting, utilization, and margin performance while scaling a global services organization.
Strong alignment mindset, capable of connecting departmental strategy, operations, and vision to corporate goals and company-wide growth initiatives.
Deep experience in partner enablement and ecosystem development, building scalable co-delivery frameworks that ensure consistent, high-quality outcomes.
Exceptional leadership and people development skills, with the ability to inspire, coach, and empower a high-performing, globally distributed team, while serving as a trusted customer-facing executive; acting as an escalation point, executive sponsor, and advocate for key accounts.
Customer-first and results-driven orientation, passionate about delivering measurable value and business impact through technology and AI innovation.
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