Why This Job is Featured on The SaaS Jobs
Quality leadership roles remain pivotal in SaaS, where reliability and release discipline directly shape customer trust. This QA Lead position sits within a product platform serving field service automation, a domain where uptime and predictable workflows matter and where defects often surface in complex integrations and real world operating conditions.
For a SaaS career, the role offers a strong line of sight into how quality scales beyond test execution into systems thinking. Owning automation strategy, CI/CD alignment, release readiness, and production feedback loops builds experience that translates across subscription products, especially those balancing frequent iteration with enterprise expectations. The remit also touches performance, security awareness, and data considerations, rounding out a modern quality toolkit.
This role is best suited to an experienced QA professional who wants to operate as a quality owner across multiple workstreams rather than as an individual contributor focused on a single surface area. It will fit someone comfortable coordinating with engineering, DevOps, and stakeholders, and who prefers measurable outcomes like coverage, defect escape analysis, and release metrics. An interest in mentoring and building repeatable processes will matter as much as hands on testing depth.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are:
Zinier’s No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running.
No two field service organizations are alike…
From the IT ecosystem you connect with, to the workflows executed in the field, your business requirements are unique. And in the fast-paced world of field service, those requirements can change rapidly. And that’s exactly why you need Zinier.
ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional, but also customizable to meet specific use cases, ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance.
We are a global team headquartered in Silicon Valley with leading investors including Wipro, Telmex, Black & Veatch, NCR, Toshiba and Qualcomm Ventures LLC.
To learn more, check out www.zinier.com
Why we exist:
Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways.
For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.
To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.
We are looking for
Experienced QA lead to work with the development leads, project managers and support leads on various projects. Responsible for leading a skilled, cross functional team following agile principles for software development in enhancing platform and product features for best in class quality, scalability and high performance deliveries.
You will also need to be a hands-on team player and perform tasks such as writing test cases, reviewing testing logs, performing manual tests, etc. You will work very closely with other Technical Managers, DevOps, Tech Leads and business partners to ensure the success of a variety of projects and initiatives. You’ll also be responsible for hiring and developing talent within our organization. Providing ongoing metrics and reporting on quality metrics will be key as well.
Job Responsibilities:
- Define and drive an overall unifying quality vision for the QA department through consensus building and leading change.
- Define, manage and execute a roadmap to maximize test coverage with emphasis on automation and integration with CI/CD initiatives.
- Manage and create proactive testing plans to ensure high availability of the Zinier system in alignment with company initiatives and priorities.
- Work with project stakeholders to deliver timely reports and define release strategies.
- Lead and Support the release team for various major and minor releases engineering is responsible for.
- Monitor and manage testing teams to ensure project deliveries are met with high quality and processes set for testing efforts.
- Implement processes to identify feature and regression gaps and build a culture on the effective RCAs on escaped defects and production feedback.
- Effectively plan, communicate and conduct presentations (project milestones, risk mitigation, road maps, resource needs, technical information, etc.) for senior management and stakeholders, while conveying and driving actionable items to your team.
- Need excellent leadership skills, working with immediate teams as well as cross functional teams spanning the organization
- Implement new tools to help reduce the manual testing efforts and define better tracking on the test plans and regression suites.
- Report deviations of quality per release and define & execute steps to mitigate the deviations.
- Review the core strengths of the QA teams and proactively engage and mentor the team members for career growth, define goals for bringing success to individuals and organization.
- Build automation test suites implemented in Java, Selenium, Appium, Rest-assured automation framework. Drive automation led quality efforts for the releases.
- Define a comprehensive test data strategy that supports various types of testing.
- Manage performance testing benchmarks and periodic reporting against those benchmarks.
Required Skills:
- 9+ yrs of experience in a relevant field.
- Bachelors / masters degree is a must.
- Excellent communication and people skills for building a passionate team is key for this role.
- Strong experience in Agile methodology, processes, and best practices.
- Should have strong understanding of CI / CD processes such Bitbucket, Git and Jenkins
- "Self-starter" attitude and ability to make decisions independently. Can-do attitude and a willingness to take ownership of problems and motivate the team to go above and beyond.
- Experience in TDD concepts, methodologies, and best practices. BDD experience is a plus.
- Experience in modern Database platforms, including such items as data modeling, stored procedures, schema definitions, performance and scaling considerations is a plus.
- Should be able to handle multiple teams and projects simultaneously.
- Should have working knowledge / strong understanding of the Web technologies, Web Services, Database, specific knowledge on Security, Performance and Load testing approaches.
- Experience with technical design and hands-on work within a modern OOP-based language (C#, Java, Python, etc.) and related stack is a plus.
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