Why This Job is Featured on The SaaS Jobs
This PMO Coordinator role sits at the operational center of a martech services business that implements and optimises a major customer engagement platform. In the SaaS ecosystem, partner and services organisations like this are often where product capability meets real-world adoption, and the PMO function becomes the connective tissue between delivery capacity, commercial demand, and customer outcomes.
For a SaaS career, the work builds durable operating skills that translate across vendor, partner, and in-house RevOps or Delivery Ops teams. Resource forecasting tied to pipeline, utilisation management, and project health reporting are recurring problems in subscription businesses where delivery quality influences retention and expansion. The emphasis on process rollout and change management also mirrors how SaaS teams standardise workflows as they grow, particularly when multiple workstreams compete for specialist talent.
This position best suits professionals who prefer structured problem solving and are comfortable making decisions from incomplete information, then updating plans as new data arrives. It is a strong match for someone who enjoys cross-functional coordination with Sales, Delivery, and Talent, and who wants a role where credibility is earned through accurate reporting, clear communication, and steady operational follow-through.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role:
We're looking for a highly organized and proactive Associate to join our PMO team. In this role, you'll be instrumental in keeping our growing delivery organization running smoothly—owning resource management, monitoring project health, and helping roll out new staffing processes that set our team up for success. This is an ideal opportunity for someone who thrives on operational excellence and wants to grow their career in a fast-paced consulting environment.
What You’ll Do
- Lead our staffing and resource management function, including owning the end-to-end process, maintaining accurate reporting, partnering with Leadership, Sales, Delivery and the Talent Acquisition team on hiring needs– communicating allocation decisions across teams.
- Partner closely with the Sales and Delivery teams to stay ahead of upcoming staffing needs—understanding the deal pipeline, asking the right questions about project scope and skill requirements, and translating that into capacity planning and resource forecasting.
- Coordinate staffing assignments across multiple projects and workstreams.
- Track resource availability, utilization, and allocation against project needs.
- Support short- and long-term staffing forecasts and capacity planning.
- Assist with onboarding, offboarding, and transitions of resources between projects.
- Review analyze and build Project Health data on a regular cadence, identifying trends/gaps, flagging risks, and surfacing insights to leadership.
- Support the Talent team with rollout of new processes, tools, and structures to the delivery team, ensuring clear communication and smooth adoption.
- Collaborate cross-functionally with delivery leads, recruiters, onboarding and leadership to ensure our people are set up for success on the right projects.
- Take on additional operational projects and initiatives as the PMO function evolves.
What Does Success Look Like In This Role?
- You proactively identify staffing gaps or conflicts before they become problems and communicate clear, practical solutions.
- You have a strong pulse on the sales pipeline, accurately forecasting resource needs confidently based on deal flow and project demands.
- Leadership trusts your reporting and insights—your data is accurate, timely, and actionable.
- You roll out new processes with care, ensuring smooth adoption through thoughtful change management and communication.
- You manage your time effectively across competing priorities without sacrificing quality or responsiveness.
- Fellow Stitchers see you as a reliable, collaborative partner who makes their day easier.
Requirements
- 5+ years experience staffing professional services firms, ideally in the technology space.
- A solid grasp of utilization, capacity planning, and workforce metrics to keep projects on track.
- Familiarity with project management or resource management tools (e.g., Smartsheet, Excel, Jira, Clickup, or similar).
- Background in professional services, consulting, or project-driven environments where adaptability is key.
- Strong organizational and coordination skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Clear and effective communication paired with great interpersonal skills.
- Proficiency in spreadsheets, scheduling tools, and resource management systems that keep teams aligned.
- A collaborative mindset to work cross-functionally across leadership, sales, and delivery teams.
- Working knowledge of SOWs in a consulting or professional services environment.
- Flexible PTO policy
- Paid sick time
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
