Why This Job is Featured on The SaaS Jobs
This IT Specialist role stands out in a SaaS context because it sits close to the operational backbone that keeps product development and distributed delivery running. Supporting both an Austin office and offshore colleagues signals a setup common in SaaS companies where reliability, access management, and consistent tooling directly influence how quickly teams can ship and support software.
For a long-term SaaS career, the value is in building practical fluency across the systems that underpin modern subscription businesses: device lifecycle management, identity and permissions, network troubleshooting, and vendor coordination. The remit also includes process automation, which is a useful bridge between traditional IT support and the more scalable, platform-oriented approach many SaaS organisations adopt as headcount and security needs increase.
This position is best suited to someone who prefers hands-on, on-site problem solving and takes satisfaction in removing friction for other teams. It fits an early to mid-career IT professional who wants breadth across help desk, networking, and operational process improvement, and who is comfortable working to defined office days and hours while supporting colleagues across locations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Description
Join Our Mission at Sensi.AI
At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care.
Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters.
Position Overview
At Sensi.AI, our IT Specialist supports the Austin site’s IT operations and helps ensure smooth processes for local and offshore teams. From inventory and onboarding to network support and automation, you’ll help drive efficient, reliable IT solutions. It's a 60% position.
Job Responsibilities
- Provide hands-on IT support for Sensi.AI’s Austin site, ensuring smooth day-to-day operations and alignment with global standards.
- Set up and configure hardware, manage permissions, and provide network support to both local and offshore employees.
- Manage and maintain technical inventory, and coordinate with external providers regarding IT equipment.
- Support automating IT processes to improve efficiency and consistency.
Requirements
- Tech-Savvy: a degree in a technology-related field with availability to work from the office on Monday, Tuesday, Thursday from 9 AM to 6 PM.
- IT Hands-On Specialist: Previous experience as Help Desk, Networking and/ or IT support.
- Proactive & Eager to Learn: Independent, enthusiastic, and driven to grow in the IT field.
- Service-Oriented Team Player: Demonstrates strong interpersonal skills, a proactive, can-do attitude, and a genuine commitment to supporting others with professionalism and care.
