Why This Job is Featured on The SaaS Jobs
Instructional design roles are increasingly central in SaaS, where product value depends on how quickly different audiences can understand, adopt, and trust new capabilities. Positioned within a Technical Enablement function supporting an AI platform, this role sits close to the reality of constant product iteration and the need to translate technical change into usable knowledge for both internal teams and external users.
For a SaaS career, the work builds durable leverage: creating learning paths, microlearning, and certifications that scale beyond one-to-one training. It also develops a data-informed mindset through iteration based on feedback, usage signals, and program outcomes, a pattern common in SaaS operations. Experience managing content in an LMS and aligning stakeholders around consistent messaging transfers well to product enablement, customer education, and revenue enablement tracks across many SaaS businesses.
This role tends to suit an instructional designer who prefers hands-on production alongside facilitation, and who enjoys turning complex product concepts into clear, structured learning assets. It also fits someone comfortable working across varied audiences and adjusting depth without losing accuracy, especially in environments where the underlying technology evolves quickly.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Turn complex technology into learning that truly clicks.
How do you help people confidently adopt a fast-evolving artificial intelligence platform? By designing learning experiences that are clear, practical, and built to scale. As part of Coveo’s Technical Enablement team, you’ll transform complex technical concepts into learning that drives adoption and measurable impact.
You’ll blend instructional design, facilitation, and strong execution to deliver enablement programs for internal teams and external audiences. This is a hands-on specialist role where your work directly supports how Coveo is learned, used, and trusted.
As one of our Instructional Designers, you will:
Design and develop engaging digital learning experiences, including self-paced courses, learning paths, microlearning, and certification programs.
Translate complex products, features, and processes into clear, learner-centered content.
Facilitate live virtual and in-person enablement sessions adapted to different audiences and technical depths.Apply adult learning principles and modern instructional design practices across all learning assets.
Maintain and iterate on content using learner feedback, usage data, and program outcomes.
Build and manage enablement content within Coveo’s learning management system, ensuring consistency and discoverability.
Here is what will qualify you for the role:
4+ years of experience in instructional design, learning design, or enablement within a technical or product-driven environment.
Experience facilitating live training or enablement sessions for technical or mixed audiences.
Strong understanding of adult learning theory and instructional design best practices.
Proven ability to manage multiple learning projects, timelines, and stakeholders simultaneously.
What would make you stand out:
Experience designing or supporting certification programs for internal teams, partners, or customers.
Experience with the Intellum LMS.
Knowledge of accessibility and inclusive learning design principles.
Interest in learning analytics and continuous content optimization.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
