Why This Job is Featured on The SaaS Jobs
This Solution Engineer role stands out in SaaS because it sits at the intersection of product platform capability and real customer architecture, where integrations and workflows determine whether a revenue system becomes embedded or remains a point tool. The listing signals a mature SaaS product with a large customer base, alongside a deliberate build-out of a U.S. R&D presence and regional go-to-market coverage, which tends to increase the importance of field-facing technical judgment.
For a SaaS career, the work maps directly to high-leverage themes: designing integrations that survive scale, translating stakeholder goals into technical implementation, and closing the loop between customer reality and product roadmap. The combination of production-level coding and GTM partnership experience builds a profile that transfers across SaaS categories where APIs, ecosystems, and adoption depend on technical enablement rather than pure services delivery.
The position fits professionals who prefer customer-facing technical problem solving and can operate comfortably across Sales, Partnerships, and Product without losing engineering rigor. It suits someone who enjoys being an early on-the-ground technical reference in a new region, and who values influencing outcomes through architecture decisions, clear communication, and structured feedback from strategic accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
We’re growing fast—and we’re building a world-class R&D organization in the U.S. to scale our global impact. This is an opportunity to lead a critical function at the ground floor of that expansion. The Solutions Engineering team is Gong’s go-to technical resource for our largest customers and partners, helping them architect, build, and optimize integrations that drive seamless revenue workflows and customer experiences. As our first Field Engineer in New York, you’ll play a foundational role in supporting our Sales, Account Management, and Partnerships teams as we expand our Go-To-Market (GTM) efforts across the region.
We’re looking for an experienced engineer with a strong technical background, a strategic mindset, and excellent people skills. You’re energized by complex problem-solving, thrive in customer-facing environments, and enjoy shaping product direction based on real-world feedback. This role combines deep technical work with high-impact collaboration across Gong’s GTM and product organizations.
RESPONSIBILITIES
- Partner with Sales and Account Management to support customers integrating with Gong’s platform
- Collaborate closely with the Partnerships team to enable successful partner integrations
- Engage with customers and partners to deeply understand their technical architectures, challenges, and goals—then propose and implement Gong solutions.
- Provide ongoing technical support and consultation to strategic accounts, ensuring successful deployment and long-term value realization
- Act as a voice of the customer by sharing feedback and insights with product and engineering teams to influence roadmap priorities.
- Serve as a technical expert and trusted advisor throughout the sales and post-sales journey
QUALIFICATIONS
- 8+ years of experience in Solutions Engineering, Field Engineering, Sales Engineering, or similar roles.
- Strong full-stack engineering skills, and experience writing production-level code.
- Proven ability to communicate complex technical solutions clearly to both technical and non-technical stakeholders.
- Experience working directly with Sales, Partnerships, or Go-To-Market teams to support and close strategic deals.
- A track record of collaborating with product and engineering teams to influence product direction based on customer needs.
- Comfortable working with senior business leaders and C-level stakeholders.
- Willingness to travel for key client meetings (10–20%).
- Prior experience in SaaS and/or revenue technology is highly preferred.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $176,000 - $220,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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