Why This Job is Featured on The SaaS Jobs
Channel-led growth remains a defining lever in B2B SaaS, particularly for vendors selling through MSPs, resellers, and distributors. This Channel Sales Operations Manager role sits in the operational center of that motion, connecting partner programs to the quote to cash lifecycle and the systems that make channel revenue measurable. The remit spans global regions and multiple segments, which signals a mature partner ecosystem with meaningful complexity to manage.
For a SaaS operator, the career value is in building repeatable infrastructure rather than simply running ongoing processes. Ownership of partner data governance, attribution, routing, and workflow automation in Salesforce develops a toolkit that transfers across revenue operations, sales systems, and deal desk paths. Exposure to RFP coordination, enterprise channel readiness, and cross functional alignment with Finance, Legal, Billing, and Sales leadership also strengthens an understanding of how SaaS revenue is executed end to end.
This role tends to suit professionals who prefer structured problem solving and systems thinking, and who like translating partner strategy into operational mechanics. It is a strong match for someone comfortable working across stakeholders and improving processes through automation, reporting, and clear governance, especially in a channel heavy SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
NinjaOne’s partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.
In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You’ll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently.
This is a critical builder role at the heart of how our channel accelerates revenue.
Location - Hybrid in Austin, TX(In the office 3days per weekMonday,Tuesday,andThursday)
Process Optimization & Scale
Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
Cross-functional Workstreams
Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.
Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization
NinjaOneunifies IT to simplify work for more than35,000 customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work withopportunityfor growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
