Why This Job is Featured on The SaaS Jobs
Learning and development is often treated as a support function in SaaS, but it becomes a core scaling lever once a product and customer base are expanding. This role sits at that inflection point, where consistent onboarding, enablement, and manager capability directly influence how reliably a company can execute across distributed teams. Prompt’s focus on software for healthcare operations also signals a SaaS environment where training has to balance speed with clarity and compliance minded communication.
For a SaaS career, the value here is building systems that standardise knowledge transfer as headcount grows. Owning an annual roadmap, measuring impact through feedback loops, and maintaining accessible documentation are all durable skills in subscription businesses where process quality compounds over time. The remit spanning onboarding, internal programs, and cross functional People Ops work also builds a broader view of the employee lifecycle that translates across SaaS orgs.
This role is best suited to an L&D practitioner who prefers creating structure from ambiguity and is comfortable facilitating for both remote and in person audiences. It will fit someone who enjoys combining program design with operational follow through, and who wants a seat close to the mechanisms that make SaaS teams productive at scale.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Job Title: Learning & Development Manager
Prompt is hiring a Learning & Development Manager to ensure our world-class team has the training and support it needs to scale as fast as our platform. We’re searching for someone who is passionate about continuous learning, loves the challenge of building programs from the ground up, and wants to make high-impact contributions at a fast-growing company. If this sounds like you, we’re glad we found each other.
About Prompt
Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, the teams within, and the patients they serve. As the new standard in healthcare technology, our mission is to simplify operations, improve patient outcomes, and empower clinicians to focus more on care and less on admin. We’re proud to be the fastest-growing company in our space, and we’re just getting started.
The Role
As our Learning & Development Manager, you’ll be a key player on our People Operations Team. You’ll both lead the charge on our Learning & Development initiatives while also supporting the broader People Operations function to ensure a best-in-class employee experience. You will design and deliver programs and resources that help our team members level up. Whether you are facilitating workshops, refining onboarding curriculum, or jumping in to help with other People Ops projects, you operate with ownership, initiative, and a deep commitment to our company values.
Key Responsibilities
Own our annual L&D roadmap
Manage new employee onboarding
Project manage and attend onsites at Prompt HQ
Develop and deliver training content company-wide in varied formats
Support our Manager Training Programs
Engage with external training partners as needed
Ensure all learning content is documented and easily accessible
Analyze the effectiveness of L&D programs through data-driven insights and feedback loops
Infuse Prompt culture and values into every developmental touchpoint
Help all employees experience tangible growth and development
Contribute to other non L&D specific initiatives within the People Ops Team
Who You Are
You have a Bachelor’s degree in Business, Communications, or a related field.
You bring 5+ years of professional experience, with 2+ years in a dedicated L&D role at a fast-paced startup or high-growth tech environment.
You are eager to support broader People Operations tasks and understand how L&D fits into the overall employee lifecycle.
You are a confident communicator who can lead engaging sessions for both remote and in-office teams.
Your operational rigor and attention to detail are off the charts.
You enjoy the challenge of building programs from the ground up and utilizing every tool at your disposal to solve problems.
You are passionate about helping people grow and believe that a culture of continuous learning is vital to our success.
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA/HSA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Health is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
