Why This Job is Featured on The SaaS Jobs
Developer Communications and Community Manager stands out as a SaaS ecosystem role because it sits at the intersection of product adoption and developer experience for an API-led platform. The remit is not general brand communications; it is about shaping how external builders engage with a platform through early access programs, community surfaces, and technical narrative. In a market where platform SaaS companies win by enabling third-party innovation, this kind of function becomes a lever for sustainable product pull.
From a SaaS career perspective, the role builds durable skills in turning qualitative developer signal into actionable product feedback, then translating roadmap changes back into clear guidance for users. Ownership of end-to-end programs like Developer Labs and Early Access also creates experience that transfers across SaaS categories: cohort design, onboarding systems, insight synthesis, and cross-functional operating cadence with Product, DevEx, and Marketing.
This position best fits someone who prefers structured, programmatic work with measurable outcomes, and who is comfortable acting as the steward of an external technical audience. It aligns with professionals who can move between community engagement and internal stakeholder management, and who value proximity to product decisions without being in a purely product management track.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
Our Communications team includes PR/Media Relations, Internal Communications, Events, Design, Community & Social, and other strategic comms functions. This team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.
About the Role
The OpenAI developer community is growing rapidly. Today, millions of developers—from students and indie hackers to startup builders and professional engineers—are building with our API, Codex, and ChatGPT. We’re looking for someone to join OpenAI’s external communications team to connect with and empower developers online and offline, and build programs and content that help them learn from each other and amplify their work.
This role exists to build a thriving global developer ecosystem around OpenAI — by owning our early-access and Developer Labs programs end-to-end, scaling community activation globally, and building trusted relationships with the developers and creators who shape how the world understands our platform. Reporting into the Head of Platform & Research Comms, you’ll partner closely with Developer Experience, Research, Product, Product Marketing, Communications, and regional teams to create year-round programming that helps developers succeed—and brings their voice back into OpenAI..
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Own and operate the Developer Labs & Early Access program end-to-end, including cohort selection, onboarding, support, insight synthesis, and experience quality.
Partner with Product Ops and technical teams to translate program insights into clear product feedback and ensure the developer perspective is represented in decision-making.
Collaborate with Social, Marketing, and DevEx to create high-impact launch and momentum content that clarifies product value for developers.
Manage engagement across OpenAI’s developer community platforms, ensuring they remain high-signal, inclusive, and valuable.
Act as the primary steward of the developer voice, bringing community insights to product and cross-functional teams to shape narrative and experience.
Grow engagement with emerging developer communities, particularly around Codex, open-weight models, and new developer surfaces.
Own relationships with developer influencers and early-access participants, fostering trusted partnerships and meaningful visibility opportunities.
Co-create tutorials, demos, walkthroughs, and narrative content with advanced developers that showcase real-world workflows and inspire adoption.
You might thrive in this role if you:
7+ years of experience in developer relations, developer marketing, or developer communications
Track record of designing and scaling developer programs
Strong understanding of AI startup landscape, technical concepts, and developer workflows
Experience fostering and managing communities online and offline, with empathy for developers and fluency in their needs.
Exceptional written and verbal communication skills; capable of conveying complex technical concepts clearly
Strong project management and cross-functional collaboration skills
Ability to thrive in a fast-paced environment with competing priorities
Creative instincts and an eye for trends in developer culture; strong taste and ability to identify what resonates with developers
Nice to have: Ability to code and/or fluency in SQL
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
