Why This Job is Featured on The SaaS Jobs
This MSP Account Manager role sits at a core SaaS growth lever: scaling through partners rather than solely through direct sales. Nexthink operates in digital employee experience management, a category where adoption often runs through large managed service providers and global systems integrators that shape enterprise IT standards. The remit signals a mature SaaS motion, focused on embedding a platform inside partner practices and influencing how the product is positioned across complex delivery ecosystems.
For SaaS professionals, the long-term value is in learning how partner-led revenue is built and governed at enterprise scale. The work spans executive stakeholder management, co-sell planning, enablement, and business reviews, offering repeated exposure to the operating cadence that sustains recurring revenue in B2B SaaS. It also develops an understanding of how product feedback loops are formed via partners, which is increasingly important in platform businesses selling into IT.
This role suits someone who prefers structured relationship building and can navigate multi-layered organisations without relying on a single champion. It will appeal to professionals who like translating technical value into partner programs, coordinating across sales, marketing, and product, and measuring progress against clear commercial outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
As an Account Manager, you will have the exciting opportunity to deliver on our growth strategy with the largest MSP’s & GSI’s. The ideal candidate will have deep knowledge of the global MSP & GSI industry trends and customer operations. In the role, you will establish and maintain C-level, sales, and product relationships with organizations such as Kyndryl, Unisys, Capgemini & DXC to drive Nexthink solution revenue. By establishing and growing relationships, and managing the day-to-day interactions with these companies, you will be responsible for creating opportunities that drive growth across Europe. The ideal candidate will have a strong understanding of Global MSP & GSI companies with a proven track record in developing and managing relationships and exceeding targets.
Responsibilities
- Develop and execute plans to embed the Nexthink platform as a key solution across the workplace practices.
- Develop and execute plans to grow Nexthink revenue across your chosen partners.
- Navigate the organizational structures to develop strategic and tactical relationships.
- Understand the business, solutions and technical needs of the global MSP/GSI.
- Develop and execute a plan to drive achievement of revenue and growth goals.
- Execute this plan while working with key internal stakeholders (e.g., account teams, regional sales teams, marketing teams and corporate resources)
- Create & articulate compelling value propositions around Nexthink solutions
- Leverage technical resources to assist your partners.
- Drive business development and Co-Sell initiatives in partnership with field sales, marketing, and leadership.
- Prepare and give business reviews to the senior management team regarding progress and roadblocks in partner development.
- Represent Nexthink at conferences, QBRs and more, enhancing the Nexthink brand presence and visibility.
- Monitor market trends and competitor activities within the MSP/GSI market place.
- Develop and disseminate appropriate materials to enable and educate field sales teams.
Qualifications
- 5+ years of experience developing, enabling, and supporting a partner community
- 5+ years of experience with technology platform sales
- 5+ years of partner/business development, enterprise sales, and GTM creation/management.
- Experience working in or with MSP/GSI’s.
- Proven track record of developing and executing on a go to market strategy
- Strong communication skills with the ability to lead executive level meetings
- Collaborative approach to working, leveraging cross functional teams to support
- Experience in the EUC industry.
- Exceptional communication and presentation skills.
- Experience engaging with senior business and technology leaders.
- Ability to create and enable Field teams with insightful materials.
- Experience working with product teams and influencing product strategy based on partner feedback.
- Comfortable carrying a performance related target.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
