Why This Job is Featured on The SaaS Jobs
Harvey sits in a growing segment of SaaS where AI is being embedded into professional workflows, with an enterprise-grade platform serving legal and professional services. In that context, a Staff UX Researcher role matters because research often becomes the connective tissue between complex domain needs, product direction, and adoption in high-stakes environments.
For a SaaS career, this kind of position builds durable leverage: shaping discovery across multiple teams, translating mixed-method insight into roadmap influence, and strengthening decision quality as products expand internationally. The work naturally develops fluency in enterprise buyer and user dynamics, the constraints of regulated or risk-sensitive domains, and the craft of making research actionable across product, design, and engineering.
This role tends to suit an experienced researcher who prefers operating as a strategic partner rather than a study-by-study executor. It aligns with professionals who enjoy ambiguous problem spaces, can synthesize across disparate inputs, and are comfortable influencing without formal authority. It is also a strong match for someone motivated by raising research rigor through mentorship and by embedding research habits into how SaaS teams build.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a Staff User Researcher, you are a senior individual contributor who drives high-impact research across multiple teams or a major product area. You move beyond single studies to shape problem definition, influence roadmaps, and elevate research quality through strong craft and partnership.
Success looks like teams meaningfully change direction based on your insights and influencing roadmap, research quality improves in the teams you support, and you are trusted as a strategic partner, not just a service provide where Harvey builds shared conviction around user truths.
What You’ll Do
Lead Complex Research Programs
Own research strategy for a product area or cross-team initiative
Design and execute end-to-end qualitative, quantitative, and mixed-methods research
Identify patterns across studies and connect insights to product decisions
Shape Product Thinking
Partner closely with Product Managers and Designers to frame the right problems
Influence roadmaps by surfacing unmet user needs, risks, and opportunities
Push teams beyond validation toward deeper discovery
Raise the Bar on Craft
Produce clear, compelling synthesis and storytelling
Model strong research rigor, ethics, and judgment
Mentor mid-level and senior researchers through critique and collaboration
Operate as a Trusted Partner
Act as a go-to researcher for ambiguous or high-stakes problem spaces
Influence without authority across teams
Help partners develop stronger research instincts
What you have
8-10+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
Strong product judgment and business acumen
A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
Compensation
$195,500 - $264,500 USD
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
