Why This Job is Featured on The SaaS Jobs
This Software Architect role sits at a core SaaS platform layer where search is not a feature add on but an enabling capability across many product surfaces. In a cloud contact center context, search underpins real time discovery, analytics, and API driven experiences, which makes the work tightly coupled to how customers perceive speed and relevance at scale. The remit suggests a mature SaaS environment with substantial event volume and established public interfaces.
For a long term SaaS engineering path, the role builds durable platform architecture skills that transfer across multi tenant products: designing distributed services, shaping indexing and query strategies, and aligning data pipelines with user facing latency expectations. Exposure to AWS, Kafka style eventing, and CI CD practices maps directly to how modern SaaS companies evolve reliability and performance without slowing product delivery. The emphasis on best practices also signals influence beyond a single codebase.
This position fits architects who prefer systems level problem solving and measurable outcomes, especially those comfortable navigating trade offs between throughput, cost, and relevance. It also suits engineers moving from senior implementation work into cross team technical leadership, where code reviews, incident response, and platform stewardship are part of the day to day.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers, and other teams to develop, maintain, and deliver new search capabilities.
Search at large scale, requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in realtime, managing big data pipelines that process terrabytes of data nightly and support public APIs that provide full text search across many business functions.
Key Responsibilities
Develop and deploy software to improve platform features, reliability, and performance
Collaborate across engineering to advocate for best search practices.
Actively participate in team code reviews
Troubleshoot and resolve production issues in real-time as necessary.
What We’re Looking for
Strong Java engineering background and experience with Spring
Expertise in distributed systems and microservices architecture
Knowledge of AWS services
Knowledge of event based architecture
Expertise in Elasticsearch (or equivalent), query and indexing optimization
Expertise in designing large scalable search solutions from requirements to delivery
Technologies We Use:
Java for development
Elasticsearch
AWS for cloud infrastructure (EC2, S3, Lambda)
Kafka for event driven system
CI/CD for automation, testing, and scaling
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
193,500.00 - $250,500.00
Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
