Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Privacy has become a core product surface area for modern SaaS, especially for platforms used by enterprises and developers. This Product Marketing Manager, Privacy role sits at the intersection of product capabilities, regulatory expectations, and customer trust, translating complex data practices into decisions that shape adoption and long-term retention across a portfolio rather than a single feature line.
For SaaS professionals, the career value comes from learning how durable narratives are built when constraints are real and cross functional. The work spans discovery, positioning, measurement, and launch readiness, creating a repeatable playbook for taking sensitive topics from ambiguity to shipped experiences. That combination is highly transferable across SaaS categories where security, compliance, and governance influence buying committees and procurement cycles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team
OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform.
We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels.
About the role
We’re looking for a Privacy Product Marketer to drive company-wide privacy narratives, strategy, and execution across our entire product portfolio. You’ll combine strong judgment with customer empathy and cross-functional leadership to translate privacy principles, user needs, and regulatory expectations into clear product requirements, crisp messaging, and scalable go-to-market readiness. This role is ideal for someone who thrives in ambiguity, enjoys influencing and aligning organizations and is energized by partnering deeply across teams to deliver trustworthy products.
In this role you will:
Lead discovery to understand user expectations, enterprise requirements, and market dynamics related to privacy, trust, and data stewardship
Translate privacy insights into clear product requirements and programs in close partnership with Product, Engineering, Legal, and Privacy/Policy stakeholders
Partner with Design, Data Science, and Analytics to define success metrics for privacy experiences (e.g., comprehension, control adoption, incident reduction, support burden) and create measurement plans
Identify privacy risk areas across the product lifecycle (data collection, retention, training use, access controls, sharing, third parties) and drive cross-functional mitigation plans
Own launch strategy and execution for new and improved privacy features and experiences—such as user controls, transparency disclosures, consent flows, and admin tools
Build clear, durable narratives and materials that explain privacy choices simply (e.g., product messaging, help center content, FAQs, internal enablement, exec-ready updates)
Coordinate readiness across teams (Product, Legal, Comms, Support, Sales) so launches are accurate, consistent, and scalable
Develop and maintain a privacy positioning framework across products—what we do, why it matters, and how we differentiate—while staying grounded in real product capabilities
Continuously evaluate and improve existing privacy experiences to increase clarity, trust, and user adoption of controls
You might be a great fit if you…
Have strong structured problem-solving skills—taking ambiguous privacy/trust problems, breaking them into answerable parts, and driving execution through to implementation
Can connect user expectations and regulatory/partner requirements to product strategy, influencing prioritization across Product/Engineering/Design
Have experience with privacy-adjacent domains (privacy UX, trust & safety, security, data governance, compliance, or responsible AI) and enjoy navigating complexity
Communicate clearly and persuasively—turning nuanced policy/technical concepts into crisp user value and straightforward guidance
Are fluent in qualitative and quantitative approaches (user research, surveys, funnel analysis, experimentation, support signals) and can turn insights into decisions
Thrive in fast-paced, high-ambiguity environments and can manage multiple cross-company workstreams with strong judgment
Are highly collaborative, proactive, and comfortable leading cross-functional efforts without direct authority
Care deeply about building products that users can understand, control, and trust
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
