Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Implementation leadership remains one of the clearest levers for SaaS value realization, and this Senior Implementations Consultant role sits squarely in that zone. It is positioned around enterprise onboarding for an AI platform that must operate inside real customer ERP ecosystems, where data quality, workflow design, and stakeholder alignment determine whether the software delivers outcomes. In the broader SaaS landscape, roles that bridge product capability and customer operational reality are increasingly central as AI features move from demos into production use.
For a long-term SaaS career, this kind of work builds durable skills across post-sale delivery, technical discovery, and repeatable rollout design. The remit touches the full lifecycle from handoff to go-live readiness and early optimisation, creating exposure to how SaaS companies reduce implementation variance and scale delivery standards. Experience partnering with Product, Integrations, Sales Engineering, and Customer Success also maps well to future paths in solutions architecture, customer success leadership, or implementation operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Senior Implementations Consultant
Location: East Coast (Remote, U.S.)
We are seeking a Senior Implementations Consultant to lead complex, enterprise-level customer onboardings at Vic.ai. Reporting to the Director of Implementations, you will own the technical and operational execution of implementations, ensuring customers are fully prepared to leverage Vic.ai’s AI platform at go-live.
This role is ideal for a hands-on implementation leader who is comfortable navigating ERP ecosystems, data flows, and automation-driven change—while also engaging confidently with senior customer stakeholders.
What Success Looks Like in This Role
Successfully leading complex, AI-enabled implementations with minimal supervision
Driving strong alignment across technical, operational, and executive stakeholders
Translating customer requirements into scalable, repeatable implementation approaches
Identifying risks early and proactively managing dependencies across systems and teams
Elevating implementation standards, documentation, and delivery quality
Mentoring junior consultants and contributing to a high-performing implementation team
What You’ll Do
Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments
Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption
Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines
Lead technical go-live execution, including:
Project planning, milestones, and dependency management
Coordination across ERP integrations, data ingestion, and AI configuration
Risk identification, mitigation strategies, and escalation management
KPI tracking and post-implementation optimization
Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes
Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments
Mentor and lead: Provide guidance to junior consultants and contribute to team-wide delivery excellence
Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models
What You’ll Need
7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred)
Strong understanding of ERP ecosystems, integrations, and enterprise data workflows
Proven experience managing complex projects with multiple technical and business workstreams
Demonstrated ability to gather requirements, define scope, and translate needs into executable plans
Comfort working with AI-enabled products, automation, and evolving technical systems
Excellent analytical, problem-solving, and decision-making skills
Executive presence with the ability to engage and influence senior customer stakeholders
Exceptional organizational skills and ability to manage multiple implementations simultaneously
Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly
Bachelor’s degree in a relevant field; PMP certification a plus
Ability to quickly learn new tools, platforms, and technologies
Who We Are
Vic.ai is building the future of autonomous accounting using AI. We help finance teams eliminate manual work, increase accuracy, and scale intelligently by transforming one of the most complex and operationally heavy areas of finance: accounts payable.
Our AI-powered platform applies machine learning and automation to invoice processing, coding, approvals, and insights—enabling finance teams to operate with speed, confidence, and control. Vic.ai has processed hundreds of millions of invoices with industry-leading accuracy and supports thousands of customers across a wide range of ERP environments.
We’re a fast-growing, product-driven company backed by top-tier investors, operating with a strong sense of ownership, accountability, and pace. Our values guide how we work every day: People First, Integrity is Fundamental, Honesty is Magic, Action over Motion, and Enjoy the Journey.
Why Work at Vic.ai
At Vic.ai, implementations are deeply technical, highly collaborative, and critical to customer success.
This role sits at the intersection of AI, finance operations, and enterprise software delivery. You’ll work with sophisticated customers, complex ERP environments, and AI-driven workflows—helping organizations operationalize automation and change how their finance teams work.
You’ll have real influence over how Vic.ai scales its implementation motion: defining frameworks, improving tooling, partnering closely with Integrations and Product, and ensuring our AI capabilities are deployed effectively and responsibly from day one.
If you enjoy translating technical systems into real business outcomes—and thrive in environments where execution, precision, and ownership matter—you’ll find this role both challenging and rewarding. If you are interested, we would love to hear from you.
What you’ll get in return:
Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work.
As a team member, you will receive:
Competitive salary and stock options
401K with an employer match
Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
Monthly Wellness stipend
CitiBike membership
Generous maternity and paternity leave
The opportunity to work remotely, including a stipend for your home workstation setup
Virtual team-building events & awesome swag
People-focused culture
Generous vacation time, family and travel-friendly environment
Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.
Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities.
