Why This Job is Featured on The SaaS Jobs
This Solutions Architect role sits at a point where SaaS meets regulated, security sensitive deployment. Rather than purely designing cloud architectures in the abstract, the work is anchored in real customer environments, with an emphasis on networking fundamentals and on site rollout. In the broader SaaS ecosystem, roles like this are increasingly important as products move beyond web apps into connectivity, privacy, and infrastructure adjacent domains.
For SaaS career builders, the standout value is end to end exposure to the post sales lifecycle: early customer engagement, integration, and feedback loops back into product and engineering. That combination tends to sharpen judgment about what is implementation detail versus product gap, a skill that transfers across enterprise SaaS, platform companies, and technical go to market tracks. It also builds the communication patterns needed to translate between executives, operators, and builders.
This is best suited to professionals who like owning ambiguous deployments, can switch between hands on troubleshooting and stakeholder alignment, and are comfortable spending significant time in customer settings. It fits someone who wants to stay technical while operating close to revenue and product direction, especially in environments shaped by security constraints and formal customer processes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Company
Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.
At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.
We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.
The Team
We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.
About you:
Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, solutions-oriented individuals who aren’t afraid to dive deep into complex problems.
What you will do:
Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
Responsible for leading product rollout and integration at customer locations, ensuring alignment between product development and operational requirements. Must serve as the on-site technical implementation point of contact, capable of independently adapting and deploying solutions, and effectively coordinating cross-functional teams to support customer objectives.
In this role, you will need to demonstrate a high degree of interdependence. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters.
Qualifications:
A love for building things that matter.
Bachelor’s degree in Computer Science or related field, or equivalent hands-on experience, including the ability to quickly develop and tailor scripts or technical solutions to meet customer deployment needs.
Demonstrable understanding of networking fundamentals (IP addressing/subnetting, NAT, routing, switching, core network functions) and familiarity with network troubleshooting and diagnostic tools (e.g., Wireshark).
Exceptional written and verbal communication skills.
Adaptive and introspective; willing to learn, guide, lead and follow.
Active U.S. TS/SCI clearance.
Willingness to travel up to 75%.
Must be based in DC. Relocation assistance available.
Nice to have
Experience in cyber operations or telecommunications..
Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience.
Concrete examples of times you effectively cut through bureaucratic obstacles to achieve results.
Domain experience with privacy, security, telco, or related fields
Experience in enterprise customer success, especially at early stage companies.
Program and/or Project management experience in a post sales or implementation environment.
We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include:
401(k) match
100% coverage of medical, dental, and vision premiums for you and your dependents
12 weeks paid parental leave
Stipends for
Family-forming needs
Gender-affirming care
Unlimited PTO
Our Culture
We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.
We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.
We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.
We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.
How to apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
