Why This Job is Featured on The SaaS Jobs
This Solutions Architect role stands out in the SaaS landscape because it sits at the intersection of product delivery and high-stakes, security-conscious customers. Cape appears to be an early-stage, venture-backed company building a privacy-centric wireless service, which puts solutions architecture close to the core feedback loop: real deployments informing what gets built next. The remit spans EU-based engagements while operating from Washington, DC, reflecting the cross-border reality of many modern SaaS rollouts in regulated environments.
For a SaaS career, the durable value here is learning how to translate complex technical capabilities into outcomes that customers can adopt and defend internally. The role touches the full post-sales arc, from initial onboarding to executive alignment, and requires tight collaboration with product and engineering to shape priorities. That mix builds transferable skill in implementation strategy, stakeholder management, and building repeatable patterns for delivery, all central to scaling SaaS beyond early adopters.
This role is best suited to professionals who like being the connective tissue between customer reality and internal teams, and who are comfortable operating with significant independence. It will fit someone drawn to hands-on problem solving, clear written communication, and frequent travel, especially in environments where security, privacy, and operational constraints shape every deployment decision.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Company
Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.
At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.
We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.
The Team
We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.
The Role
Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, creative, solutions-oriented individuals who aren’t afraid to dive deep into complex problems.
Here are some ways you’ll make an impact
Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
These engagements will mostly take place across the EU as Cape continues to work with US federal customers across the EUCOM AOR
Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
In this role, you will need to demonstrate a high degree of independence and teamwork. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters. You are the voice of the company at the customer, and the voice of the customer at the company
Are you the candidate we are looking for?
A love for building things that matter
Gritty technical skills. We don’t need you shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers
Exceptional written and verbal communication skills
Adaptive and introspective; willing to learn, guide, lead and follow
Active U.S. TS/SCI clearance
Willingness to travel up to 75%, mostly to the EU
Based in Washington, DC (preferred), or New York, NY. Relocation assistance available.
Bonus Points:
Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience
Specific examples of times you’ve slain bureaucratic dragons
Domain experience with privacy, security, telco, or related fields
Experience in enterprise customer success, especially at early stage companies
Program and/or Project management experience in a post sales or implementation environment
Bachelor's degree in computer science or related field [or] hands to keyboard technical skills acquired on the job or through a coding training program
Our Culture
We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.
We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.
We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.
We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.
How to apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
