Why This Job is Featured on The SaaS Jobs
This Brand and Content Lead role stands out in the SaaS landscape because it treats brand as an operational system, not a surface layer. In a product-led, digitally delivered financial service, trust is shaped across paid acquisition, lifecycle messaging, the in-product experience, and even support interactions. The remit described here connects those touchpoints into one coherent narrative, which is a common challenge for SaaS businesses that serve regulated or high-stakes use cases.
For a SaaS career, the role offers durable leverage: building a measurable brand framework, translating creative craft into business signals, and running multi-channel content production with a mix of in-house and external resources. Working alongside Growth, Product, and Operations also mirrors how modern SaaS teams align positioning, onboarding, and retention, making the experience portable across many subscription and usage-based models.
The listing signals a strong fit for a creative leader who is comfortable owning systems and standards, not just outputs. It will suit someone who likes cross-functional influence, can guide a small bench of full-time and fractional talent, and wants to work hands-on with both storytelling and evaluation methods, including AI-enabled workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Común
Comun’s mission is to help Hispanic immigrants turn their hard work into upward mobility — starting with financial services that support their transition from a cash-based system to the digital economy.
We offer checking accounts that can be opened using 100+ types of Latin American IDs, access to over 90K locations nationwide to deposit cash, international transfers to 17 countries at market-leading rates, and 24/7 bilingual customer support with <5 min SLA across email, chat, and phone.
We currently process over $1.5B in annual transaction volume and surpassed $100M in annualized international transfers just six months after launch. Comun has raised +$50M from top investors including Redpoint, Costanoa Ventures, and South Park Commons. Our team brings experience from leading fintech companies like Brex, Nubank, and Mercury.
We believe immigrants are the ultimate entrepreneurs — driven by relentless ambition and a vision for a better future for their families. Comun exists to serve them throughout their journey.
Learn more at comun.app/nosotros
Article here
About the Role:
At Común, brand is trust. We serve a community that has been historically underserved by financial institutions, which means our message must be clear, credible, human, and consistent. We are seeking a Brand & Content Lead to own that message and ensure it lands. This role is ideal for a creative-first leader—someone who starts with craft, taste, and storytelling, and can translate those instincts into a cohesive brand strategy that moves real business metrics
Reporting to the Head of Growth, you’ll have a key position of both formal and informal influence within the organization. You will manage a team of both full time and fractional talent, as well as resources across third-party organizations and vendors as required to ensure quality content deliverables. You will also work closely with Product and Operations to ensure message consistency across the full organizaton–from our paid ads all the way through our users’ interactions with the product and even our interactions with customer service
This role can be based in either New York or Mexico City, with US Eastern Time working hours
What you’ll do:
Own our brand narrative: Define a clear, evidence-based brand structure and design a brand strategy that translates into clear, emotionally resonant storytelling
Drive creative excellence: Own the operational delivery of creative content across social, email, web, paid media, and out-of-home (OOH campaigns) across a variety of formats (e.g., short and long-format video, static, paid media creative, email / lifecycle, and visual elements in our product)
Effectively leverage a diverse set of resources: Identify and leverage third-party resources (e.g., agencies, AI tools, creators) to maximize the time our in-house team spends elevating our messaging and capabilities
Measure impact for organizational alignment: Fully define and own our brand evaluative and measurement system that guides organizational investment decisions and aligns to product, acquisition and user sentiment objectives
What success looks like: In the short term, you’ll sharpen our key value propositions and make them consistent across all our marketing channels. Mid-term, you’ll have centered our brand voice around key attributes allowing you to invest more deeply in impactful, higher-quality assets. Long-term, you’ll have defined an analytical system around brand perception and have moved the needle on key perception metrics to improve our positioning within the industry
You are:
Creative-First. You come from a creative background—content, brand, design, or storytelling—and care deeply about craft, taste, and detail. You know what “good” looks like and can articulate why.
Strategic Translator. You can turn creative instincts into strategy. You understand how storytelling, visuals, and formats ladder up to brand strength and business impact
AI-Native. You actively use AI tools as part of your creative process and see them as essential to modern content production
Collaborative Builder. You work well with designers, marketers, operators, and external partners, and you raise the creative bar through thoughtful collaboration and feedback
Data-Driven: You independently navigate datasets to draw actionable insights. You simplify complex data-rich landscapes into clear stories anchoring on a few key, simple facts, and use those north stars to guide resourcing and prioritization
Pragmatic Operator. You’ve worked in small, fast-moving organizations and know how to balance perfection with momentum
Owner: You show passion and care for your work and the company's trajectory. You set ambitious personal and professional goals, bringing energy and dedication to your role
Resourceful: You can figure out solutions independently and leverage your network to employ best practices. You are constantly seeking ways to uplevel and raise the bar for yourself and the team
Requirements:
Proven experience designing brand health measurement systems and showing results against it
Experience managing full-time talent
Experience managing creative processes through third parties like agencies, creators, or brokers
Proven track record implementing multi-channel creative strategies across brand, performance, lifecycle, web, and social
Deep experience creating high-quality still, video and text formats fully leveraging AI tools
Written and spoken fluency in both English and Spanish
Proven cultural competencies around our core user – a Latin American immigrant in the US
6+ years of experience in content creation and management (2+ years in management)
Ability to work US East Coast hours defaulting to a US-based holiday schedule
Team
We are a team of 40 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.
Full Time Employee Benefits
Competitive salary and generous equity
Medical, dental, and vision insurance
Gym Pass subscription
Daily office lunch in NYC Office
Paid parental leave
Flexible PTO
Remote-friendly when traveling
Company-wide offsites
401(k) for US employees
Visit to our NYC Office for remote team members
Visa sponsorship if applicable
Común is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
