Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Sales Manager - CMM
Job Summary
Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the CMM segment for India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
Key Responsibilities
Develop and execute sales strategies to achieve revenue and growth targets
Lead, mentor, and motivate the sales team to improve performance
Set individual and team sales goals - track and report performance metrics
Identify new business opportunities and expand the customer base
Build and maintain strong relationships with key clients and partners
Collaborate with marketing, product, and customer success teams
Manage sales forecasts, budgets, and pipelines
Analyze market trends, customer needs, and competitor activity
Ensure compliance with company policies and sales processes
Key Skills
Strategic planning and execution
Customer relationship management
Data-driven decision making
Forecasting and pipeline management
Problem-solving and adaptability
Required Experience
At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization
Possess a combination of technical and managerial skill in the CcaaS/CX Industry
Managing Regional or Enterprise-level accounts with a strong CXO relationship
Proven experience in driving forecast accuracy, hygiene and coverage.
Understanding of AI and Digital Transformation in key industry verticals
Strong understanding of CCaaS, CX, or contact center solutions is highly preferred
Strong leadership, coaching, and team management skills
Excellent communication, negotiation, and presentation abilities
Track record of meeting or exceeding sales targets
Preferred Qualifications
What Genesys Offers
Competitive salary and commission structure.
Comprehensive benefits package.
Opportunity to work for a global leader in the customer experience industry.
Challenging and rewarding work environment.
Career growth and development opportunities.
A collaborative and supportive team culture.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AR1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
