Why This Job is Featured on The SaaS Jobs
This Director, IT role stands out in a SaaS environment because it sits at the intersection of product delivery and internal enablement. In subscription software businesses, reliability, identity, endpoint management, and service management directly influence how quickly teams can ship and how confidently customers can be supported. The remit here spans infrastructure resilience, ITSM maturity, and security alignment, which are foundational levers for operating at scale.
For SaaS professionals, this kind of mandate builds durable experience in running technology as an internal platform. Ownership of SLAs, KPIs, incident and change workflows, and automation creates a strong operating model that translates across SaaS companies, especially those with distributed teams and global footprints. Vendor and budget responsibility also develops the commercial discipline needed to balance standardisation, cost control, and service quality as toolsets and headcount expand.
The role is best suited to a leader who prefers measurable outcomes and repeatable processes over ad hoc support. It will fit someone comfortable partnering with senior stakeholders, setting roadmaps, and making pragmatic tradeoffs between modernization and stability. It also aligns with candidates who enjoy coaching managers and building consistent service delivery across regions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Director, IT
Location: Remote, USA
Employment Type: Full-Time
Compensation: $158,000.00 - $198,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
We are seeking an experienced and strategic IT Director to lead our Business Technology Services team in a fast-paced, global software environment. This role is responsible for ensuring the stability, scalability, and security of our IT infrastructure and services. The ideal candidate will bring a blend of technical depth, operational excellence, and leadership acumen to drive continuous improvement and support business growth. This position will report to our Vice President of Global Technical Operations.
Primary Duties and Responsibilities
Strategic Leadership
- Define and execute IT strategy that align with business goals and global technology standards.
- Lead and mentor a distributed team of IT managers, engineers, and support staff across multiple regions.
- Lead technology planning initiatives, including infrastructure modernization and digital transformation.
- Collaborate with senior leadership to shape long-term infrastructure and service delivery roadmaps.
Operational Excellence
- Oversee the performance, availability, and resilience of IT systems, including networks, cloud platforms, on-premise systems, and end-user services.
- Implement and ensure compliance with SLAs, KPIs, and ITIL-based service management practices.
- Drive automation and process optimization across incident, problem, and change management workflows.
- Lead the IT support function, ensuring a high standard of internal user experience.
Security & Risk Management
- Partner with Information Security to implement and maintain robust cybersecurity controls and disaster recovery plans.
- Conduct regular audits and risk assessments to ensure compliance with internal policies and external regulations.
- Maintain compliance with data privacy regulations (e.g. GDPR, ISO271001).
Budget & Vendor Management
- Manage the Business Technology Services budget, including forecasting, cost optimization, and ROI analysis.
- Negotiate and manage vendor contracts for infrastructure, software, and managed services.
Team Leadership
- Build, mentor and lead a high-performing IT team.
- Define roles, responsibilities and development staff for IT staff.
- Foster a culture of accountability, agility and customer-focus.
Required Education and Experience
- 10+ years in IT operations, with at least 5 years in a senior leadership role.
- Proven experience in managing enterprise-scale infrastructure in a SaaS or software development environment.
- Strong knowledge of cloud platforms (Azure, AWS), networking, endpoint management, and ITSM tools (e.g., ServiceNow).
- Demonstrated success in leading cross-functional teams and managing global operations.
- Excellent communication, stakeholder engagement, and decision-making skills.
Preferred Education and Experience
- Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s Degree preferred).
- ITIL v4 Foundation (required); PMP, CISSP, or cloud certifications (preferred).
- Experience working with a SaaS business.
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills.
- Self-motivated with strong critical thinking skills and discipline to deliver complete, accurate and timely results.
- Strong analytical skills and a demonstrated ability to solve complex business problems.
- Effective time management skills and organizational skills with the ability to adapt to the changing needs of the business.
- Ability to work well in a team-oriented and fast-paced environment under strict deadlines.
Supervisory Responsibilities
- This position will be overseeing the Business Technology Services team.
Travel
- Some travel will be required with this position.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
- Excellent Medical Plan
- Dental & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Vacation Time
- Paid Holidays
- Professional Development
- Retirement Plan
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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