Your role
As a Growth Leader, you’ll own acquisition, activation, retention, monetization, and referral for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact.
You will be responsible for continually improving and optimizing our online signup and expansion flows, and will act as the connective tissue between our growth strategy and execution.
This position reports to our Chief Operating Officer and has the opportunity to be based in a U.S. hub site, including San Ramon, CA, Denver, CO, Austin, TX, or Tempe, AZ.
What you’ll do
- Own growth performance across the entire self-service funnel, from acquisition and signup through activation, expansion, and retention.
- Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
- Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
- Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
- Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
- Select and implement tools for A/B testing, behavioral analytics, and customer communication.
- Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
- Evangelize a growth culture and risk-taking, communicating effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.
Skills you’ll bring
- 10+ years of experience in growth or product-led growth roles at B2B SaaS companies.
- Strong understanding of user analytics, experimentation, and growth metrics. Expert knowledge of digital marketing performance principles and analytics tools.
- Exceptional analytical and problem-solving skills, with a data-driven mindset.
- Ability to build strong relationships with both technical and business stakeholders.
- Deep understanding of growth loops, virality, and user engagement drivers.
- Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.
- Technical literacy at a level to understand the codebase enough to assess the difficulty of execution; coding competency is a plus.
