Why This Job is Featured on The SaaS Jobs
This Deal Desk Manager role sits at a core pressure point in modern SaaS: turning product packaging and pricing strategy into executable, policy-compliant deals inside a subscription business. With Genesys Cloud positioned as an AI-powered customer experience platform, the function reflects how enterprise SaaS vendors increasingly rely on disciplined commercial governance to balance growth motions with margin, cash, and contractual risk across regions.
For a SaaS career, Deal Desk work builds a durable understanding of how revenue is actually made and protected, from discounting logic and non standard terms through to quote to cash mechanics. The remit spans Salesforce-based approvals, stakeholder alignment across Sales, Legal, Finance, and RevOps, and hands-on negotiation support, all of which are transferable across companies with recurring revenue models and complex procurement cycles.
This position best fits professionals who prefer structured problem solving and can translate ambiguity into clear commercial recommendations. It also suits those who enjoy cross functional coordination and influencing without direct authority, especially when multiple transactions move in parallel and decisions require sound judgment grounded in policy and financial outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Deal Desk Manager will partner with Sales Leadership and regional Sales teams on low to medium-complexity sales transactions to provide strategic guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions. The role is accountable for optimizing revenue, bookings, margin, and cash outcomes in alignment with the Company’s financial policies and strategic objectives.
This role provides deep exposure to pricing strategy, sales execution, negotiations, commercial governance, and deal financials, and plays a key role in enabling effective and scalable deal execution across the sales organization.
Key Responsibilities
The primary responsibilities for this role include (but are not limited to):
Partner with Sales Leadership and account teams to drive commercial strategy on medium to high-complexity deals, providing guidance on pricing, deal structure, and contractual positioning
Review, approve, and govern deal terms in Salesforce (SFDC), ensuring compliance with pricing policies, approval frameworks, and required documentation in quotes and contracts
Lead the communication, coordination, and management of deal exceptions and approval processes with senior stakeholders
Manage the planning and execution of contract negotiations, acting as a primary liaison between Sales, Legal, Finance, and the customer to progress negotiations and resolve open items
Negotiate commercial and contractual terms with customers within approved authority levels and escalate as required
Provide expert guidance to Sales on non-standard commercial constructs and contractual scenarios, leveraging policy, precedent, and business judgment
Contribute to the development and enhancement of pricing, margin, and deal review tools in partnership with Pricing, Finance, and Sales Operations
Develop and maintain deep knowledge of Genesys products, pricing models, market dynamics, and customer needs to influence commercial outcomes and deal strategy
Support and drive operational and transformation initiatives related to Deal Desk effectiveness, price realization, and quote-to-cash process improvements, in collaboration with Sales Operations, Revenue Operations, Billing Operations, Legal, Pricing, Product Management, and Customer Success Operations
Act as a trusted commercial advisor to Sales and cross-functional partners on deal governance and commercial risk
Key Requirements
Bachelor’s degree in Business, Finance, Economics, or a related field
Minimum 4 years of relevant professional experience in a SaaS environment, including Deal Desk, Sales Operations, Field Finance, Revenue Operations, or a related commercial function
Demonstrated experience supporting and negotiating small to medium, complex sales transactions
Working knowledge of software pricing, discounting, value positioning, and revenue recognition fundamentals
Advanced analytical and financial modeling skills
Excellent written and verbal communication skills; experience presenting to senior stakeholders
Deep working knowledge of Salesforce (SFDC) and Microsoft Office, particularly Excel
Proven ability to manage multiple complex transactions simultaneously and drive timely resolution of open issues
Ability to operate under pressure while maintaining quality, accuracy, and sound judgment
Strong experience working cross-functionally to develop collaborative, scalable solutions
Ability to apply business judgment and experience to make recommendations and decisions within defined authority
Personable, confident, and highly collaborative, with the ability to influence and build trust across Sales and cross-functional teams
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
