Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at a growing intersection in SaaS: turning broad interest in generative AI into repeatable, measurable adoption across real business functions. The remit spans executive alignment, end user workflows, and product feedback loops, which is increasingly how modern SaaS companies operationalise AI features beyond isolated pilots.
For a SaaS career, the work builds durable experience in outcomes-led deployments, where success is defined by usage patterns, workflow change, and stakeholder buy-in rather than one-time delivery. It also develops a practical toolkit that travels well across the ecosystem: translating ambiguous goals into use cases, shaping roadmaps through customer signal, and communicating clearly across Product, R&D, and customer leadership. The emphasis on prompting and product sense reflects a newer competency set emerging inside SaaS go-to-market and post-sales roles.
This position tends to suit professionals who enjoy consultative problem framing and can move comfortably between strategic conversations and hands-on experimentation. It aligns with someone who wants regular exposure to senior sponsors while staying close to how a SaaS platform is actually used day to day. It also fits a career path that blends customer-facing influence with product-adjacent impact.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 5+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location: London, United Kingdom
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