Why This Job is Featured on The SaaS Jobs
This Sales Development Representative role sits at a familiar pressure point in modern SaaS: creating pipeline for an AI-native platform selling into contact center and customer experience teams. With Level AI positioned as a Series C company, the work is likely to reflect a more defined product and market, while still requiring disciplined outbound to reach senior, cross-functional buyers.
For a SaaS career, SDR experience in this category builds durable fundamentals around enterprise prospecting, messaging, and qualification, particularly when the product value is tied to measurable operational outcomes and analytics. It also offers repeated exposure to how SaaS companies translate technical capabilities, including LLM-driven insight extraction, into business cases that resonate with revenue, support, and operations stakeholders. Those patterns tend to transfer well across B2B SaaS roles in sales, partnerships, and go-to-market operations.
This position best fits someone who prefers structured activity, deliberate experimentation in outreach, and comfort working from data and feedback loops. It also suits early-career professionals who want a clear entry point into enterprise SaaS selling, especially those interested in how AI is changing customer support workflows and buying processes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. We
transform customer engagement by reimagining contact centers as strategic assets. Our
AI-native platform leverages advanced technologies, including Large Language Models, to
extract actionable insights from customer interactions. By providing these deep insights,
Level AI empowers organizations to elevate customer experience and drive sustainable
growth. With a commitment to consistent innovation, Level AI stands as one of the industry’s
most adaptive and forward-thinking solutions.
Our AI-powered customer service intelligence platform is designed to enhance the customer
experience for companies of all sizes. Leveraging a powerful semantic engine, Level AI
analyzes every support conversation within contact centers to deliver enterprise-wide
insights that improve quality assurance and agent performance.
As an SDR at Level AI, you will be at the forefront of our sales efforts, generating qualified
opportunities and establishing meaningful connections with high-profile personas. Your skills
in prospecting, creative outreach, and data-driven solutions will be key in building an
effective sales pipeline and driving revenue.Join us and be part of an exciting journey as we
revolutionize the AI industry, and play a crucial role in driving our company's growth!
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Responsibilities:- Conduct rigorous research on companies and identify potential customers
- Pitch our company and solution to prospects, showcasing our unique value proposition
- Develop compelling emails and campaigns to capture the attention of prospects and drive engagement
- Establish exciting new opportunities and meetings with prospective customers
- Utilize targeted cold-calling and emailing to create significant outreach and generate qualified leads
- Use data-driven solutions to track your results and constantly refine your approach to achieve optimal outcomes
Requirements:- Passionate about launching a sales career, with a strong desire to learn and grow in a dynamic sales environment, no prior experience required.
- Excellent skills in prospecting, cold calling, and emailing, with a knack for crafting compelling messagesKeen interest in AI and the enterprise sales process, staying up-to-date with industry trends
- Good interpersonal skills and the ability to collaborate with internal stakeholders as well as end customers to drive success
- Thrive on helping customers solve their problems, providing them with a solution that will meet their needs
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Perks & Benefits:
At Level AI, we believe in fostering a supportive and collaborative team culture that is dedicated to your personal and professional growth. Join us and enjoy an array of exciting company perks, including :
- Comprehensive Health, Vision, and Dental Insurance Coverage
- Flexible Paid Time Off (PTO) policy
- Investment in your growth
- Company Swag, holiday parties, monthly dinners/lunches, and fun off-site visits
- Parental Leave
- 401(k) plan
Compensation: We value your skills and aptitude! We offer market-competitive compensation, tailored to your skill set and experience, as we recognize and reward your contributions to our success.
