Why This Job is Featured on The SaaS Jobs
This Senior Sales Development Representative role sits at the front end of revenue for an AI-native SaaS platform focused on contact center and customer service intelligence. In the current SaaS landscape, where generative AI is reshaping how enterprises evaluate tooling, outbound teams that can translate technical value into clear business outcomes are increasingly central to pipeline creation.
For a SaaS career, the position offers durable exposure to enterprise prospecting fundamentals: account research, persona-led outreach, and disciplined activity tracking. The emphasis on data-driven iteration aligns with how modern SaaS teams run SDR motions, using measurable inputs to refine messaging, targeting, and sequencing. Experience building qualified meetings in a category with emerging buyer education needs can also sharpen discovery instincts that carry into AE, partnerships, or revenue operations paths.
This role is best suited to professionals who enjoy structured outbound work, are comfortable initiating conversations with senior stakeholders, and prefer improving performance through experimentation and metrics. It will particularly fit someone who wants to deepen domain familiarity in AI-enabled SaaS while building repeatable prospecting systems rather than relying on one-off wins.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. We
transform customer engagement by reimagining contact centers as strategic assets. Our
AI-native platform leverages advanced technologies, including Large Language Models, to
extract actionable insights from customer interactions. By providing these deep insights,
Level AI empowers organizations to elevate customer experience and drive sustainable
growth. With a commitment to consistent innovation, Level AI stands as one of the industry’s
most adaptive and forward-thinking solutions.
Our AI-powered customer service intelligence platform is designed to enhance the customer
experience for companies of all sizes. Leveraging a powerful semantic engine, Level AI
analyzes every support conversation within contact centers to deliver enterprise-wide
insights that improve quality assurance and agent performance.
As an Senior SDR at Level AI, you will be at the forefront of our sales efforts, generating qualified
opportunities and establishing meaningful connections with high-profile personas. Your skills
in prospecting, creative outreach, and data-driven solutions will be key in building an
effective sales pipeline and driving revenue.Join us and be part of an exciting journey as we
revolutionize the AI industry, and play a crucial role in driving our company's growth!
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Responsibilities:
- Conduct rigorous research on companies and identify potential customers
- Pitch our company and solution to prospects, showcasing our unique value proposition
- Develop compelling emails and campaigns to capture the attention of prospects and drive engagement
- Establish exciting new opportunities and meetings with prospective customers
- Utilize targeted cold-calling and emailing to create significant outreach and generate qualified leads
- Use data-driven solutions to track your results and constantly refine your approach to achieve optimal outcomes
Requirements:
- At least 1 year of experience in a Sales Development Representative (SDR) or similar outbound prospecting role.
- Excellent skills in prospecting, cold calling, and emailing, with a knack for crafting compelling messages
- Keen interest in AI and the enterprise sales process, staying up-to-date with industry trends
- Good interpersonal skills and the ability to collaborate with internal stakeholders as well as end customers to drive success
- Thrive on helping customers solve their problems, providing them with a solution that will meet their needs
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Perks & Benefits:
At Level AI, we believe in fostering a supportive and collaborative team culture that is dedicated to your personal and professional growth. Join us and enjoy an array of exciting company perks, including :
- Comprehensive Health, Vision, and Dental Insurance Coverage
- Flexible Paid Time Off (PTO) policy
- Investment in your growth
- Company Swag, holiday parties, monthly dinners/lunches, and fun off-site visits
- Parental Leave
- 401(k) plan
Compensation: We value your skills and aptitude! We offer market-competitive compensation, tailored to your skill set and experience, as we recognize and reward your contributions to our success.
