Why This Job is Featured on The SaaS Jobs
In SaaS businesses where uptime, security, and collaboration tooling directly affect revenue and customer delivery, executive technical support is a leverage role. This position sits at the intersection of end user computing, conferencing, and core identity and networking services, supporting leaders whose workflows depend on reliable devices and meeting environments. The onsite requirement also signals a headquarters style environment where in person executive interactions and event support are central to the operating rhythm.
For a SaaS career, the role builds fluency in the internal systems that scale alongside the company, including ITSM discipline, mixed OS fleet management, and standardized processes for onboarding and change. Exposure to confidentiality and data privacy expectations at the leadership level can translate well into broader SaaS operational tracks, such as IT operations, workplace technology, or service management, where consistency and documentation matter as much as troubleshooting skill.
This is best suited to a support professional who prefers high trust, relationship driven work and can switch between proactive preparation and rapid incident response without losing rigor. It fits someone comfortable owning outcomes independently, communicating clearly with senior stakeholders, and treating A/V and collaboration tooling as business critical infrastructure rather than peripheral helpdesk tasks.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
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About the Role
Provide exceptional, white-glove technical support to executive leadership, their teams, and other VIP stakeholders, ensuring seamless technology experiences crucial for business operations. This role requires being onsite five days a week.
What You’ll Do
- Deliver exceptional technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy
- Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed
- Offer on-site presence for executive meetings, conferences, and special events when required
- Manage audio/visual setup and troubleshooting for executive presentations and video conferencing
- Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews
- Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment
- Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff
- Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities
- Manage and prioritize support inventory to ensure executive technology needs are anticipated and met
What You’ll Bring
- Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; or7+ years of equivalent professional experience
- 4+ years of dedicated experience providing technical support to C-level executives and executive assistants
- Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms
- Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies
- Hands-on experience with enterprise ITSM ticketing systems
- Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces
- Experience with installation, cabling, and maintenance of office technology equipment
- Ability to lift and transport equipment up to 50 lbs
- Exceptional customer service orientation with polished communication skills
- Ability to work independently with minimal supervision while maintaining accountability
- Strong analytical and problem-solving abilities with a persistent, solution-focused mindset
- Excellent written, verbal, and presentation skills suitable for executive-level interactions with discretion and professionalism when handling confidential information
- Calm demeanor and methodical approach when managing high-pressure or sensitive support situations
What you'll get
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Compensation Range (TTC / OTE)
$86,300—$143,800 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
