Why This Job is Featured on The SaaS Jobs
This Director of Solution Consulting role sits at a common inflection point in enterprise SaaS: translating a sophisticated cloud platform, in this case Genesys Cloud for experience orchestration, into credible customer outcomes across a defined region. In the broader CCaaS and CX software market, solution consulting leadership often determines how effectively product capability, AI narratives, and buyer priorities are connected during complex evaluations.
For a SaaS career, the position offers durable exposure to the operating system behind enterprise revenue: shaping presales methodology, standardising discovery and value storytelling, and using performance metrics to improve conversion quality. The remit also signals ongoing interface with Product and Engineering, which is where solution consulting leaders can build influence by turning field patterns into actionable feedback and by helping teams stay aligned with platform evolution and market shifts.
This role is best suited to a leader who enjoys developing consultative talent while staying close to technical and commercial detail. It will fit someone comfortable working through regional coordination across EMEA and balancing executive-level customer engagement with internal process improvement. The in-office setup in the UK suggests a preference for hands-on leadership and regular collaboration with sales stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As the Director of Solutions Consulting for UKI, you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners.
What You’ll Do
Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
Promote continuous improvement, optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
Qualifications
Bachelor’s degree in a relevant technical field; advanced degree preferred.
10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
Proven ability to build and manage high-performing teams.
Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
Strategic thinker with strong problem-solving and innovation mindset.
Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
Results-oriented, with a focus on measurable impact and performance improvement.
Proficient in relevant enterprise software and tools.
Results-oriented, with a focus on measurable impact and performance improvement.
Proficient in relevant enterprise software and tools.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
