Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Key Responsibilities
Drive outbound prospecting across strategic accounts in North Africa through calls, email, LinkedIn, and targeted campaigns
Identify, research, and engage key decision-makers within enterprise and mid-market organizations
Partner closely with Account Executives to support account-based strategies and territory development
Qualify inbound and marketing-generated leads to convert into sales-qualified opportunities
Articulate the value of Genesys’ cloud and CX solutions aligned to customer challenges
Generate consistent, high-quality pipeline aligned to regional revenue goals
Maintain accurate activity tracking, opportunity management, and reporting in Salesforce
Meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion
Skills & Qualifications
3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Fluent in French (essential) and professional proficiency in English
Strong understanding of North African markets and business culture
Proven track record of outbound prospecting and pipeline generation success
Comfortable engaging mid-to-senior level stakeholders in complex organizations
Strong communication, organizational, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools preferred
Must currently reside in the UAE with legal authorization to work
Why Join Genesys?
Be part of a global leader in customer experience technology
Play a critical role in expanding a high-growth region
Competitive compensation with performance-based incentives
Clear career development pathways within a global sales organization
Collaborative, diverse, and inclusive team environment
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
