Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Every insight generated by the Genesys Cloud Analytics platform influences how organizations engage with millions of customers each day. As a Senior Software Developer on the Cloud Analytics team, you will architect and evolve the large-scale distributed data systems that power real-time decision making, operational intelligence, and AI-driven customer experience innovation. You will transform tens of millions of daily events into reliable, high-performance analytical services that support product teams, enterprise customers, and internal stakeholders. At Genesys, we build technology with empathy and ambition, enabling organizations to deliver meaningful experiences at global scale, and this role directly advances that mission through modern cloud-native engineering.
Key Responsibilities:
Design and implement highly available, fault tolerant services that enhance the reliability, scalability, and efficiency of the Genesys Cloud Analytics platform
Build and maintain large-scale batch and streaming data pipelines using AWS EMR and Apache Airflow
Engineer scalable architecture across the full data lifecycle including ingestion, streaming, structured and unstructured storage, search, and aggregation
Develop reusable abstractions and self-service tooling that empower engineering teams to rapidly create streaming and batch pipelines
Deploy, automate, and maintain global AWS infrastructure using infrastructure-as-code and CI/CD best practices
Translate ambiguous product concepts into well-defined technical requirements and production-grade services
Review code, mentor peers, and raise the bar for engineering quality and system design
Troubleshoot complex distributed system issues in production and implement durable, performance-oriented solutions
Advocate for automation, observability, testability, and maintainability as foundational engineering principles
Required Qualifications:
Demonstrate strong experience designing and building distributed systems from the ground up
Develop production-grade software using Java, Python, or similar programming languages
Architect and operate web-scale data systems within AWS or comparable cloud environments
Apply deep knowledge of Apache Spark, Hadoop, and Airflow to build and manage reliable data pipelines
Design microservices and event-driven systems with scalability and resilience as primary objectives
Implement infrastructure-as-code and automation practices to support repeatable, global SaaS deployments
Communicate technical concepts clearly within cross-functional engineering teams
Preferred Qualifications:
Build and optimize analytical storage and query systems using technologies such as Hive, Presto, Druid, DynamoDB, Elasticsearch, or Amazon S3
Implement immutable infrastructure using tools such as Packer and Ansible
Contribute to platform-level initiatives that support enterprise-scale SaaS environments
Enable advanced analytics or AI-driven use cases within cloud-native architectures
Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
132,400.00 - $171,400.00
Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
