Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI-compatible integrations.
This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
What you’ll do
- Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more.
- Write architectural design & specification documents.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
- Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).
Skills you'll bring
- 3+ years of professional experience as a software engineer.
- Experience with at least one object-oriented programming language, especially JS or Python.
- Experience with Agile development methodologies.
- Testing, debugging, and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player but also able to work independently & autonomously.
- Pragmatic approach to solving problems while balancing business goals.
- Agentic AI experience.
- Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
Major bonus points for the following
- Experience building integrations.
- Proficiency with ETL data pipelines.
