Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Invoice Processing Specialist
Reports to: Invoice Processing Supervisor, Global Expense Management (FSSC)
Location: Philippines
Role Overview
The Invoice Processing Specialist is responsible for processing invoices across the North America, APAC, and EMEA regions. This individual contributor role supports the Accounts Payable service delivery team in meeting established SLAs and KPIs.
Key stakeholders include vendors, Procure-to-Pay, Controllers, Tax, Treasury, Internal Audit, Payroll, and various business units involved in the end-to-end Expense Management process.
This role requires the ability to remain calm under pressure, particularly during month-end, quarter-end, and year-end peak periods. Strong prioritization, communication, and organizational skills are essential to ensure operational efficiency.
Key Responsibilities
- Perform invoice verification and ensure accurate data entry in Workday
- Match invoices with purchase orders and goods receipts (as applicable)
- Validate and record vendor invoices and credit notes; route for approval
- Allocate charges to appropriate G/L accounts and cost centers
- Ensure compliance with SOX controls and prescribed procedures
- Research and resolve vendor invoice or credit note discrepancies to facilitate timely payment
- Deliver agreed SLAs and KPIs for the Accounts Payable team
Additional Responsibilities
- Collaborate with relevant departments to maintain accurate corporate data and account history
- Proactively identify and escalate process improvement opportunities to the Team Lead to drive global alignment and standardization
- Perform other ad hoc tasks as assigned
Qualifications & Skills
Required:
- Proficiency in MS Office applications (Excel, Word, PowerPoint)
- Strong attention to detail and analytical skills
- Above-average written and verbal communication skills
- Strong customer service orientation and proactive mindset
- Ability to manage multiple tasks in a high-volume, deadline-driven environment
- Strong organizational skills
- Ability to work independently and collaboratively
- Adaptable and results-oriented
Preferred:
- Experience with Workday, Coupa, NetSuite, or other ERP systems
- Experience working in multinational and/or shared services environments
- CPA certification (not required)
Education & Experience
- Open to fresh graduates or candidates with up to one year of experience
- Bachelor’s degree in Accountancy or any Business-related field preferred
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
