Senior Deal Operations Analyst

Genesys • Full-time • Manila (Flexible), Philippines • 2d ago

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Deal Operations Analyst

Department & Team: Operations Excellence | Deal Operations

Job Reports to: Associate Manager, Deal Operations

Job Summary

The Senior Deal Operations Analyst is a vital member of the Global Commercial organization providing concierge assistance and operational deal support to the Field for QTC activities necessary to execute revenue. Sales is our customer. The Senior Deal Operations Analyst reports to the Associate Manager, Deal Operations and has the opportunity to learn about and grow within all areas of Genesys.

Major Responsibilities/Activities

Be a main point of contact for Global Sales and Renewal teams in navigating quote tools, quote- to-cash processes and any associated challenges submitted via a ticketing portal.
Conduct virtual 1:1 walk-through calls with Sales as necessary to resolve issues, answer questions on quoting and programs, and navigate Salesforce tools.
Facilitate answers and resolutions with internal departments on Sales’ behalf.
High level understanding of Quote to Cash practices and system tools necessary for deal execution.
Connect Sales with internal subject matter experts, i.e., Deal Desk, Order Management, Licensing, Product Management, IT, etc. as appropriate.
Inform IT and Quote to Cash BPA team of system bugs and challenges, and follow-up with teams to resolve.
Perform projects as assigned by management.
Shows initiative, volunteers for additional tasks, offers suggestions and actively participates in team meetings.
Remote position. Periodic visit to office and minimal travel as necessary.

Minimum Requirements

Ability to work 4am-1pm Manila timezone
2-5 years of relevant experience and using Salesforce.
Ability to multi-task, prioritize, and be detail-oriented.
Team player who enjoys working in a team environment.
Flexible and adaptable to constant and rapid change in process, organization, and protocols
Experience with Microsoft Office (e.g., Word, Excel, PowerPoint); and Adobe Acrobat Pro DC.
Creative and critical-thinking skills.
Bachelor’s degree in business, business development, communications, customer experience, or operations.
Ability to resolve or address a query independently, without requiring manager assistance
Expert customer service skills.
Strong verbal and written communication skills.

Ideal Candidate

You possess initiative and proactiveness.
You are comfortable working with international teams and different cultures.
You are empathetic to your co-workers.

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#LI-Hybrid

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.