Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Director, Product Management – Platform Language
We are a group of passionate product managers focused on delivering a world class platform as part of Genesys Cloud. As part of the core platform team, we are seeking a highly motivated and results-oriented Director to lead the evolution of localization and internationalization capabilities across our products.
Our vision is to deliver a seamless, inclusive, and intuitive multilingual experience for every user and customer, regardless of geography, native language, or dialect. We aim to build foundational language capabilities that scale globally, support regional compliance and accessibility requirements, and drive user engagement across all international markets.
As a Product Director, you will serve as the central point of ownership for the platform's language capabilities. You will work cross-functionally with engineering, UX, product, sales, and customer success teams to define the roadmap, drive execution, and continuously improve the way we support language across the product portfolio.
Key Responsibilities:
Own and drive the end-to-end product strategy for platform language capabilities, including localization, internationalization, and multilingual support
Define and manage the language roadmap across the platform, prioritizing based on business impact, customer need, and technical feasibility
Define and monitor language quality metrics, ensuring translations are fit-for-purpose, culturally appropriate, and consistent across use cases
Establish benchmarks for language quality, performance, and adoption — including measurement frameworks, referenceability, and success criteria
Define and continuously improve the process and velocity for enabling new languages, across UI, static text assets (STA), and AI/LLM-driven experiences
Evaluate and incorporate regional localization requirements, including date/time formats, currency symbols, number formats, and address conventions
Explore and evaluate emerging language technologies, tools, and methodologies, including machine translation, LLMs, and hybrid models
Minimum Requirements:
Desirable Skills:
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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