The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field.
Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts.
About the Role
- Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
- Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
- Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.
- Strong interpersonal skills to manage existing and enhance new relationships with customers.
- Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
- Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
- Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.
Minimum Qualifications
- A bachelor’s degree in Communications, Marketing, or other related fields
- Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
- Minimum of 2+ years experience creating customer stories
- Excellent writing, communication, and presentation skills
- Experience working with teams cross-functionally
- Demonstrated ability to create close alignment with sales
The base salary range for this position is 114,000.00 - 172,700.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
