At Staffbase, we believe that communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights.
In your role as Strategic Advisory Associate – UX & Adoption, you will contribute to our vision of Customer Success:
- We come as One Team to inspire and empower customers to unleash the value of their communications, ultimately maximizing their ROI.
- We cultivate an inclusive environment, ensuring everyone's voice is heard and respected. We actively seek feedback, and we challenge each other to continuously improve our processes and ourselves.
- We will contribute to the pursuit of a new communications category creation by amplifying the value customers have realized.
- We will keep achieving outstanding results in GRR, CSAT, and market-leading NRR globally, all while streamlining our operations for greater efficiency.
What you’ll be doing:
- Engage with enterprise and large enterprise customers to assess and improve the user experience of their Staffbase platform, with a focus on adoption, findability, and day-to-day usability.
- Be a key member of the Strategic Advisory function, bringing a strong UX perspective to customer strategy, platform evolution, and decision-making.
- Conduct structured UX audits of existing customer instances (information architecture, navigation, templates, key journeys, content patterns) and translate findings into clear, prioritized recommendations and action plans.
- Co-lead Information Architecture (IA) and UX workshops with customer stakeholders to align on structure, governance, and scalable patterns.
- Support customers through the rollout of Staffbase’s new design by assessing readiness, identifying experience gaps, and providing practical guidance aligned with platform capabilities and best practices.
- Create and maintain customer-ready deliverables: workshop outputs, UX recommendations, executive-ready summaries, and adoption-oriented roadmaps.
- Use tools like Miro to facilitate interactive sessions and Figma to develop lightweight concepts or patterns when helpful (not required for every engagement).
- Partner closely with Customer Success, Professional Services, and other internal teams to ensure recommendations are feasible, scoped appropriately, and drive measurable outcomes.
- Help identify and remove adoption roadblocks by connecting UX improvements to communication and change enablement realities in enterprise organizations.
- Present findings and recommendations to a wide array of stakeholders on the customer’s side, including Comms, HR, IT, platform owners, and executives.
- Build scalable internal assets (playbooks, templates, checklists, workshop kits) so UX advisory work can be delivered consistently across accounts and regions.
- Maintain a close feedback loop with Product and Design teams by sharing recurring customer patterns, blockers, and opportunities to improve the platform experience.
- Promote internal knowledge exchange and enablement by supporting trainings, documentation, and best-practice sharing for colleagues and partners.
What you need to be successful:
- You love strategically working with clients and can balance empathy with being direct and practical.
- You possess outstanding written and verbal communication skills, with the ability to go deep on UX topics with specialists or translate recommendations into simple, actionable guidance for non-design stakeholders.
- You have strong presentation skills and can synthesize complex input into clear, executive-ready narratives and decisions.
- You have 2–3 years of experience in UX (UX design, UX research, service design, or UX consulting) with evidence of turning insights into prioritized recommendations and improvements.
- You’re comfortable facilitating workshops and navigating multiple stakeholders, differing priorities, and enterprise governance constraints.
- You have a structured approach to problem-solving: you can diagnose issues quickly, prioritize effectively, and propose solutions that work in the real world.
- You’re comfortable working with modern collaboration tools; experience with Miro (or equivalent) is a plus, and familiarity with Figma is welcome if you have it.
- You have familiarity with B2B SaaS environments (how software is adopted, rolled out, governed, and iterated in customer organizations).
- Nice-to-have: experience in the digital workplace / internal communications / employee experience space (intranet, employee apps, comms platforms), or adjacent enterprise platform experience.
- Ability to prioritize and manage time — customer advisory work often runs on fixed timelines, stakeholder availability, and clear deadlines.
What you'll get
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 AUD
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering support on private health insurance and competitive Paid Parental Leave to support new parents
- Volunteers Day - you’ll get one day off per year for supporting a social project
