Why This Job is Featured on The SaaS Jobs
People Shared Services roles are increasingly central in SaaS organisations where distributed teams, frequent organisational change, and high reliance on systems demand consistent employee lifecycle execution. This Senior People Shared Service Partner position stands out because it sits at the intersection of employee support and operational rigor, with explicit ownership of onboarding and offboarding, Tier 2 casework, and HRIS data integrity in Workday. The inclusion of M&A, restructuring, and divestiture support signals a People Ops function built to handle complexity rather than only steady state transactions.
For a SaaS career path, the value is in learning how scalable People Operations are designed and maintained. Process documentation, workflow automation, vendor coordination with EOR and background check partners, and audit readiness are all repeatable capabilities across modern SaaS environments. Owning small to mid-sized projects such as record migrations also builds the practical program management muscle that becomes important as HR teams mature from service delivery into operational enablement.
This role fits someone who prefers structured problem solving, careful handling of sensitive information, and measurable operational outcomes. It will suit professionals ready to move beyond ticket resolution into continuous improvement, particularly those who want to deepen HRIS fluency and become a dependable operator during periods of organisational change.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About This Role:
As a Senior People Shared Services Representative, you will be the primary point of contact for our employee lifecycle processes. You won't just follow the workflow; you’ll be expected to audit, improve, and scale it. This role balances high-touch employee support with data-driven decision making.
Job Description/Responsibilities:
Onboarding & Off-boarding: Ensure every new hire is onboarded and off-boarded in compliance with our company procedures and statutory compliance. Provide M&A support, restructuring & divestiture support.
Complex Case Management: Act as the Tier 2 support for employee inquiries.
Process Optimization: Lead the design and documentation of People Operations workflows (e.g., automated onboarding, offboarding) to improve efficiency and the employee experience.
Data Integrity & Compliance: Conduct regular audits of the HRIS (Workday) to ensure 100% data accuracy. Support compliance reporting and auditor requests.
Vendor Coordination: Serve as a liaison with external partners, including EOR and background check vendors.
Project Leadership: Own small-to-medium scale People Ops projects, such as migrating employee records.
Required Experience/Skills:
Experience 4+ years in HR Operations, Shared Services, or a Generalist role.
Tech Stack Proficiency in Workday
Knowledge Strong understanding of employment labor laws (FLSA, FMLA, ADA) and HR best practices.
Soft Skills High emotional intelligence, discretion with sensitive data, and a "process-first" mindset.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
