Reporting Operations Coordinator ›

Filevine • California, USA • 1m ago

Responsibilities:

Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
Drive Onboarding & Activation: Own the "top of funnel" for new reporters; guide them through the platform signup, verify credentials, and provide the training/support needed to ensure they take their first jobs successfully.
Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication.
Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.

Qualifications:

Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)
Are highly organized and thrive in spreadsheet-driven, detail-heavy environments
Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors
Are comfortable making judgment calls on urgent decisions and juggling shifting prioritiesAre process-driven and enjoy building new systems and playbooks from the ground up
Care deeply about quality and customer experience
Work well in a remote team environment and can manage yourself with minimal supervision
Nice to Have: Familiarity with the California court reporting market and specific CSR (Certified Stenographic Reporter) requirements.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com