Why This Job is Featured on The SaaS Jobs
This Senior Technical Product Manager role is featured because it sits at a core SaaS differentiator: platform reliability as a product outcome, not just an engineering concern. The scope spans DevOps, SRE, and database reliability, suggesting a mature, always-on application where availability, incident prevention, and observability directly shape customer trust and retention. Ownership of reliability metrics and status communication also signals an environment where operational transparency is part of how the service is run.
For a SaaS career, the role builds durable product leadership skills at the infrastructure layer. It blends prioritization with data from monitoring, incident history, usage analytics, and customer feedback, reflecting how modern SaaS organizations decide what to harden and when. The work creates transferable experience in defining SLO-style indicators, aligning reliability investments to business impact, and translating technical risk into decisions that product and go-to-market teams can act on.
This position fits professionals who prefer structured, measurable problem spaces and enjoy cross-functional influence without owning a feature roadmap. It will suit someone comfortable moving between architecture discussions and executive-ready reporting, and who values operating rhythms like incident reviews, runbooks, and standards that scale across teams.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Primary Duties and Responsibilities
Strategy & Team Leadership: Directly manage and align the prioritization of DevOps, SRE, and DBRE infrastructure teams under a unified reliability strategy. Set team objectives, drive execution, and ensure resources are focused on the highest-impact business and reliability investments.
Platform Reliability & Incident Prevention: Conduct ongoing risk assessments of Filevine's platform to identify and prioritize areas of greatest fragility and business focus. Use data from incident history, usage analytics, monitoring systems, and customer feedback to drive proactive hardening efforts and reduce unplanned downtime.
Reliability Metrics & Reporting: Define and track key reliability indicators (uptime/availability, mean time to detect, mean time to resolve, incident frequency). Own the reporting apparatus that makes platform health visible and actionable for leadership and product teams.
Status Page & Incident Communication: Manage the process for updating the status page (status.filevine.com) during reliability events. Define clear criteria for posting incidents according to established communication protocols, and ensure customers and internal stakeholders receive timely, accurate updates.
Cross-Functional Alignment: Serve as the bridge between SRE, Product, Engineering, and customer-facing teams (Support, Sales, Partners) to ensure reliability priorities reflect real customer and business impact. Translate reliability trends and infrastructure health into actionable insights for non-technical stakeholders.
Infrastructure & Tooling: Evaluate, implement, and manage the reliability and observability tech stack. Drive decisions on monitoring, alerting, test environments, and infrastructure tooling to ensure the platform scales reliably.
Team Enablement & Culture: Establish reliability standards, runbooks, and operational patterns that empower engineering teams to contribute to platform resilience. Build documentation and training to make reliability ownership a shared responsibility across the organization.
Knowledge and Skills
5+ years of experience in SRE, DevOps, platform engineering, or reliability-focused product/program management in SaaS.
Software Engineering Background: Prior hands-on experience as a software engineer or in a deeply technical role. Comfortable reading code, reviewing architecture decisions, and engaging in technical design discussions with engineering teams.
SRE & Infrastructure Expertise: Strong understanding of site reliability principles, cloud infrastructure, database reliability, container orchestration, and modern DevOps practices. Experience managing or closely partnering with SRE and DevOps teams.
Risk Assessment & Data Proficiency: Strong analytical skills with the ability to use data sources (monitoring platforms, Pendo, Domo, Salesforce, incident logs) to prioritize reliability efforts by business impact.
Communication Mastery: Ability to translate complex reliability and infrastructure data into clear narratives for leadership, product managers, and customer-facing teams. Experience leading incident reviews and high-visibility operational meetings is essential.
SDLC & Release Lifecycle Knowledge: Deep understanding of software development lifecycles, release protocols, and incident response processes.
Problem Solving: Ability to identify the highest-leverage reliability investments and implement processes that improve platform stability without slowing engineering velocity.
Education
B.S. or M.S. in computer science, software engineering, or a related technical field; comparable certifications.
Or equivalent direct work experience, with a demonstrated track record in software engineering and/or site reliability engineering.
