Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Telephony is a foundational layer for many SaaS products, and this Senior Software Engineer role sits at the point where communications infrastructure becomes a platform capability. The scope spans call routing, messaging, number management, and carrier integrations, all of which are areas where reliability, latency, and abuse prevention directly shape customer experience. Within the SaaS ecosystem, roles like this are notable because they combine product-adjacent engineering with the operational realities of running always-on, globally distributed services.
From a SaaS career perspective, the work builds durable skills in designing for heavy concurrency, sub-second performance, and observable, scalable systems. The emphasis on monitoring, alerting, releases, and on-call reflects modern platform engineering expectations in subscription businesses where uptime and trust are part of the product. Exposure to roadmap-setting and cross-team platform initiatives also develops the kind of influence that translates well across mature SaaS organizations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.
This position reports to an Engineering Manager in the Telephony Platform team.
We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers.
What you’ll do
- Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
- Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications.
- Build monitors and alerts to maintain high reliability and observability.
- Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
- Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
- Strategize and drive the roadmap for cross-team platform initiatives.
- Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship.
Skills you’ll bring
- Bachelor's degree in Computer Science or equivalent practical experience.
- 5+ years of SaaS professional experience maintaining large-scale production backend systems.
- Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
- Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
- Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
- Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
- A strong sense of urgency, personal agency, and customer empathy.
- Passion for data-driven decisions, building resilient systems, and solving classes of problems.
Our tech stack
- Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub.
- Frontend: Angular / Bootstrap.
