Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title
Reception & Office Assistant (Entry Level)
Location
Toronto, ON
Role Overview
The Reception & Office Assistant is an entry-level role supporting the day-to-day operations of the Toronto office. This position serves as a welcoming first point of contact for employees, visitors, and vendors; while providing administrative and facility support to ensure a clean, organized, and well-functioning workplace.
Reporting to the Facilities Manager, this role focuses on front-of-house support, office coordination, and assistance. It is well-suited for someone early in their career who is eager to learn workplace operations and grow within a facility or office management function.
Key Responsibilities
Reception & Front-of-House Support
Greet and assist visitors, guests, and team members in a professional and friendly manner
Act as the first point of contact for general office enquiries
Assist with conference room bookings and meeting coordination as needed
Ensure reception areas and conference rooms are tidy, organized, and presentable
Office & Facilities Support
Support the Facilities Manager with daily office operations
Assist with access card issuance, returns, and guest passes
Stock and maintain kitchen and breakroom supplies, including pantry and coffee stations
Load and unload the dishwasher and help maintain shared kitchen cleanliness
Assist with office supply inventory and restocking
Manage incoming and outgoing mail, courier deliveries, and packages
Support vendor and building management coordination for basic office maintenance needs
Liase with building Property Management
Administrative Support
Provide basic administrative support such as filing, scanning, and document organization
Help update internal contact lists, calendars, and office directories
Assist with internal communications related to office information and events
Assist with global projects
Onboarding & Team Support
Assist with new hire office orientation and first-day setup
Support IT with inventory retrieval or coordination as needed
Provide general support to employees and local teams on an as-needed basis
Events & Workplace Experience
Assist with setup and take-down for office lunches, meetings, and social events
Help ensure event spaces are prepared and reset appropriately
Collaboration with the Workplace Community Team
Health, Safety & Compliance
Assist with office safety procedures and compliance activities
Participate in Joint Health & Safety Committee (JHSC) activities and office inspections, as required
Follow established emergency and safety procedures
Qualifications & Skills
Friendly, professional, and customer-service oriented
Strong organizational and time-management skills
Reliable, proactive, and willing to learn
Comfortable working in an office environment and supporting multiple tasks
Clear verbal and written communication skills
Previous experience in reception, retail, hospitality, or office support is an asset, but not required
First Aid/CPR certified, or willingness to obtain
Growth & Development
This role provides exposure to facilities operations, office administration, and workplace support. With experience, the Reception & Office Assistant may grow into broader responsibilities within facilities, workplace experience, or office management roles.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
58,100.00 - $75,200.00
Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
