Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking a strategic alliances leader to drive the growth of global system integrators and strategic cloud/platform partners across the Andean region and Central America.
This role goes beyond traditional partner management, you will own the end-to-end strategy and execution of high-impact alliances, driving co-sell, co-create, and go-to-market initiatives that generate pipeline and accelerate revenue across a multi-country landscape.
You will play a key role in expanding the adoption of Genesys Cloud by embedding our solutions into large-scale transformation programs led by partners.
What You Will Do
- Lead and execute joint business plans with strategic partners and global integrators across multiple countries
- Build and scale co-sell motions with cloud, platform, and consulting partners
- Drive partner-sourced and partner-influenced pipeline across the region
- Own revenue performance and bookings tied to alliances
- Develop industry-specific solutions in collaboration with partners
- Establish executive-level relationships within partner organizations
- Enable partners to position Genesys Cloud within complex transformation initiatives
- Launch regional go-to-market programs aligned with partner ecosystems
- Collaborate cross-functionally to maximize execution and regional impact
- Track performance metrics and continuously optimize partner contribution
What We’re Looking For
- Experience working with global system integrators and/or strategic ecosystem partners
- Background in cloud, platform, or enterprise SaaS environments
- Proven ability to drive revenue through co-sell and alliance-based models
- Experience operating across multi-country environments (LATAM preferred)
- Ability to engage and influence senior stakeholders across organizations
- Experience contributing to large-scale digital transformation initiatives
- Strong strategic thinking with execution discipline
- Fluent English required
#LI-Hybrid
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
