Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Security Engineer for the Swiss region, you focus on the technical implementation and tuning of our security stack. You will move beyond "out-of-the-box" settings to build automated bridges between finding a vulnerability and fixing it forever. As a generalist on a lean team, you will be a key collaborator, ensuring our Swiss environment is configured to the highest technical standard while supporting the broader mission of the SecOps arm.
What you will do:
Technical Hardening: Apply cloud security principles to harden AWS components and implement detection configurations for identity-related threats and web application vulnerabilities.
Stack Optimization: Tune security tool configurations (Logging, EDR, Alerting) to ensure the team receives high-fidelity data and reduce operational noise.
Operational Backup: Support the Analyst team as a technical backup for Change Management (CM) and security reviews, ensuring technical accuracy in every update.
Automated Defense: Contribute to automation scripts and templates, mirroring global best practices to ensure a cohesive security posture across the Swiss footprint.
Remediation Engineering: Partner with service teams to help them understand findings and collaborate on automated, permanent solutions.
What you will bring to the role:
3+ years of hands-on security experience in cloud-native environments.
Technical Proficiency: Experience with Linux environments and a strong understanding of AWS security concepts and web application security (OWASP Top 10).
Independent Thinking: Ability to solve a range of technical problems and align stakeholders to find the best security outcomes.
Operational Tuning & Noise Reduction: A disciplined approach to security tooling, with the ability to dive into EDR, SIEM, or Logging configurations to filter out false positives and ensure only high-fidelity, actionable data reaches the team.
Automation Aptitude: A "hungry" mindset with a desire to learn and contribute to security-as-code initiatives.
Location: Physical presence in Switzerland is mandatory.
Desirable experience with:
Linux server environments and ITSM solutions (e.g., JIRA).
Experience with tool types: Logging/SIEM/SOAR, EDR/Cloud Security, Vulnerability Scanning, and SAST/SCA.
Knowledge of Identity Threat Detection and Response (ITDR).
Certifications/Degrees (Advantageous but not required):
Bachelor's degree in Computer Science, Information Security, or a related field.
AWS Certified Security – Specialty, CCSK, CompTIA Security+, or equivalent.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
