Associate Director, Managed Services

CommerceIQ • United States • 1m ago

Why This Job is Featured on The SaaS Jobs

CommerceIQ sits in a SaaS segment where product value is proven in measurable commercial outcomes, and this role reflects that reality. The focus on managed services for search advertising across major retail media environments links platform adoption directly to performance, making the position a practical example of how SaaS companies in commerce and marketing technology drive retention through delivery, not just software access.

For a SaaS career path, the work builds durable operating range across customer success, analytics, and go to market execution. Managing end to end campaign strategy and optimization creates fluency in KPI design, experimentation, and performance storytelling, all common demands in data driven SaaS roles. The remit also includes partnering with Product and Engineering, which is a useful vantage point for understanding how customer feedback becomes roadmap decisions in a platform business.

This position suits professionals who prefer ownership of outcomes and are comfortable operating as a hands on operator with enterprise stakeholders. It aligns well with candidates who like combining structured success planning with day to day optimization, and who want a role where domain expertise in retail media becomes a lever for broader SaaS influence.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

The Role:

Fueled by our customer and business growth, we’re seeking a strong Customer Success Managers (CSMs) or Customer Success Associate Director (CSAD) specializing in Search Advertising to plan strategies and manage advertising campaigns for our enterprise clients.

The goal of CSMs / CSADs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

This is a remote role in the U.S. with a strong preference given to candidates in the Chicago, IL area.

What You’ll Do:

Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
Develop competitive strategies that align with client goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business.
Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
Analyze campaign performance data to identify trends, insights, and actionable recommendations.
Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
Collaborate with our internal teams to shape new features

What You’ll Bring:

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand
Experience managing Amazon search marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space.

Compensation and Benefits:

The typical base pay range for this role across the US is USD: $120,600 - $147,800/per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: