Why This Job is Featured on The SaaS Jobs
Employee experience has become a core operating lever in modern SaaS, especially for companies scaling beyond an early team into a multi-office, globally distributed footprint. This role stands out because it treats employee programs as an internal product, with clear ownership across moments that shape retention, connection, and consistency as the organization grows.
For a SaaS career, the work builds durable skills in designing repeatable systems, measuring sentiment signals, and translating qualitative feedback into programs that can scale. Managing a year-round calendar, communications, vendors, and budgets mirrors the cross-functional operating model common in SaaS, where outcomes depend on coordination rather than formal authority. Experience partnering on eNPS and survey analysis also maps well to data-informed decision making that shows up across SaaS functions.
This is best suited to someone who prefers end-to-end accountability and is comfortable making practical calls with incomplete inputs. It will fit an operator who can balance personalization with standardization, and who enjoys writing clear internal messaging as much as running logistics. It also aligns with professionals who like influencing leaders and peers through craft, process, and strong execution rather than through org chart control.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We're hiring an Employee Experience Program Manager to own the programs, rituals, and moments that make Harvey feel like a place people want to be. This role sits at the center of how we build culture at scale — designing the experiences employees remember, running the programs that recognize and connect them, and holding the thread on what makes Harvey distinct as we grow. You'll report into the People Ops Lead and work closely with Workplace, Internal Comms, EAs, and the broader People team.
What You'll Do
Own the full lifecycle of employee experience programs — from milestone gifting and work anniversaries to company-wide recognition like Harvey Honors and the annual holiday program; you hold the concept, the program arc, and the employee narrative
Maintain the company-wide events calendar and design and drive Harvey's community and social programming
Orchestrate event execution across offices — directing the program, coordinating with teams in each office to bring each piece to life
Own Harvey's swag and brand touchpoints — vendor relationships, item curation, and a gifting strategy that scales without feeling generic
Manage all communications for EE programs — announcements, invites, and follow-ups — in a voice that drives engagement and reflects how Harvey talks
Partner with the People Programs manager on employee survey design, eNPS analysis, and program reporting; use data to inform what you build next
Partner with executive leadership to ensure visibility and engagement at company-wide moments
Track EE program spend across gifting, events, and swag; manage vendor relationships with an eye on quality and cost
Build the infrastructure for ERG formation as Harvey scales
Build guidelines and resources that enable the team to recognize their people consistently — birthdays, work anniversaries, team wins
Build repeatable playbooks for recurring programs
What You Have
You've designed and owned employee experience or culture programs at a fast-scaling company — you've built programs that people actually remember, not just check-the-box ones
You're decisive and action-oriented; you're comfortable moving before the brief is perfect
You know when to go be incredibly personalized and when to design for scale
You have a clear sense of what's tasteful — you can make something warm and meaningful without it tipping into performative or generic, and you have strong instincts for what fits a culture versus what will land wrong
Your writing is clean and your instincts for internal communications are sharp
You work well across teams you don't control — you know how to partner with EAs, Workplace, Comms, and leadership and move things forward
Vendor management experience for swag, gifts, or event production at scale
Compensation
$120,900 - $181,300 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
