Why This Job is Featured on The SaaS Jobs
This Solution Engineer role sits at a timely intersection in SaaS: enterprise customer experience platforms are rapidly adopting agentic automation, and vendors are being judged on whether AI can be deployed safely and repeatably across real customer journeys. Netomi’s focus on no code agent workflows for large brands makes the work less about isolated prototypes and more about translating AI concepts into operational systems that integrate with existing enterprise tooling.
For a SaaS career, the role builds durable leverage across pre sales engineering and product feedback loops. It develops fluency in scoping outcomes, designing end to end architectures, and proving value through demonstrations and proofs of concept, all common motions in enterprise SaaS. Experience refining prompts, orchestration chains, and reliability in production like contexts also maps well to the broader shift toward AI enabled platforms and modern solution engineering.
This position tends to suit early career professionals who prefer customer facing technical work and can switch between hands on building and executive level communication. It aligns with those who enjoy ambiguity in solution design, care about integration details, and want their technical judgment to influence how a SaaS product is positioned and improved through real deployments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.
You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.
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Responsibilities
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Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform.
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Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users.
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Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.
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Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.
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Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.
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Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.
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Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.
Requirements
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1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.
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Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure).
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Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic.
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Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes.
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Functional understanding enterprise software ecosystems, and data flow patterns.
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Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.
Preferred Qualifications
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Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks).
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Familiarity with MLOps, AI governance, and compliance in production-scale deployments.
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Background working in high-growth startup environments.
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Awareness of UX/UI principles for designing customer-facing AI experiences.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
