Why This Job is Featured on The SaaS Jobs
Enterprise SaaS companies increasingly rely on Solutions Architects to translate product capabilities into deployable, secure customer outcomes, especially where integrations and identity are central to adoption. This Senior Solutions Architect role sits at that intersection, spanning customer-facing conversations and the behind-the-scenes technical work needed to make an AI platform usable in real enterprise environments. The remit signals a SaaS business selling into complex organizations where architecture, security posture, and implementation details materially influence purchasing decisions.
For a SaaS career, this position builds durable leverage across the full customer lifecycle: pre-sales technical validation, onboarding configuration, and ongoing expansion through additional SKUs and API usage. Experience gained here tends to travel well across enterprise SaaS categories because it sharpens core competencies like stakeholder management across IT and business teams, integration design, and translating product constraints into workable deployment plans. The feedback loop into Product also develops the habit of turning field learnings into roadmap-relevant insights.
This role best fits professionals who enjoy being the technical reference point in cross-functional settings and who can switch between high-level architecture discussions and hands-on configuration work. It suits someone comfortable operating with partial information, prioritizing customer-impacting issues, and communicating clearly to both technical and non-technical audiences in a SaaS go-to-market context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Solutions Architect atHarvey is a critical role that bridges the gap between our product team and client-facing teams. You will be responsible for explaining the technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform. Your expertise will be instrumental in driving upsell opportunities for additional SKUs and our API offerings.
What You'll Do
Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey to prospective and existing clients.
Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey platform.
Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
Maintain a deep understanding of Harvey's architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.
What You Have
5+ years of proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams
Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences
Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering
Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments
A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates
Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries
Bonus Points
Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environments
Prior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer success
Compensation
$180,200-$270,200 OTE 80/20 Split
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
